Felt overworked and unappreciated by management
Pros
Free/reduced internet services. 1 hour lunch with certain schedules Somewhat flexible shifts for students
Cons
Too much mandatory overtime (2011-2017) that would count against you if you didn't show. Managers and supervisors not enough time to coach or train. HR only cared to save their own rear and didn't care for employees. Phone reps were treated as replaceable by management. Selling in every customer interactive department. It was difficult to sell in tech support. How can you sell if their service is already broken? Almost no cool down time in-between calls. back to back until an official break or lunch scheduled. Restroom breaks or 'personal' time extremely founded upon and I almost got written up for excessive use. Save your bladder until breaks, or don't drink any water on shift. Any time not on a call or that isn't pre-scheduled counts negatively on your report card.
