Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 71 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 13 reviews)); "Coworkers are great." ((in 9 reviews)); "Work experience is great for learning new things in life, if you can master this crazy work environment, then you can master most anything." ((in 6 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 36 reviews)); "Upper management is demeaning and inept and attempt to get by with the bare minimums.. Very toxic work environment passed down from upper and middle managers, local office and bosses are Good but are extremely limited in decision making ability due to upper management." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "No work/life balance." ((in 8 reviews)); "long hours and un real expectations" ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(519 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Optimum has an employee rating of 2.9 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

519 reviews

1.0

Mar 28, 2021

The morale is low and the expectations are high. The pay is good for the area but the stress isn't worth it most days.

Sales supervisor

Recommend

CEO approval

Business Outlook

Pros

The pay can be good.

Cons

High stress, unrealistic expectations, depressing atmosphere, overwhelmed leaders, no focus on employees and cheap computers/systems that have daily issues that never get resolved.

3.0

Mar 27, 2021

Great Pay, Bad Management

Technical support

Recommend

CEO approval

Business Outlook

Pros

pay was good, lots of overtime, good company benefits

Cons

Micromanaging, customers are very irate

1.0

Jan 20, 2021

terrible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

there are no pros to working at suddenlink none

Cons

people are terrible and mean and horrible

Viewing 118 - 120 of 519 Reviews

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Jobs at Optimum

Warehouse Specialist I

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Maintenance Technician 3

Accounts Payable Associate

Accounts Payable Associate

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Optimum

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Reviews by job title

The morale is low and the expectations are high. The pay is good for the area but the stress isn't worth it most days.

Great Pay, Bad Management

terrible

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