Optimum reviews

2.9

43% would recommend to a friend

(188 total reviews)

Dennis Mathew

47% approve of CEO

28% positive business outlook

Reviews by job title

188 reviews

Reviews about "Compensation"

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5.0
Aug 12, 2018

Tech support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay nice people big call center

Cons

There are no cons for this job

3.0
Jul 27, 2018

Support

Recommend
CEO approval
Business Outlook

Pros

Good place to start out and learn a lot as far as customer service - if you pay attention and actually care. Chat vs Phone support is much better. Potential for commission if you really try; though most customers are coming (in chat) trying to be discrete behind a monitor to either downgrade, disconnect, or complain about their bill, or tell you to call them (none too which you do/really help with*because you want that commission*). Good benefits. Free cable and internet. That's about it.

Cons

Poor management. Poor communication. Slow Response Time. No real ability to help the customer unless you provide a dumb downed explanation, direct them to another department, or are able to upgrade them. No longer have the advancement (level 2-4). Commission is good, but since it is hard, it's competitive (the commission plan is awful). HIGH turnover. Too many changes at one time for the customers and the company.

4.0
Jul 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and benefits. Pay could have been better while I was there, but I understand that they did increase it recently.

Cons

Sometimes management was maybe a little out-of-touch, but they are good people.

Viewing 133 - 135 of 188 Reviews

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