Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 69 reviews)); "Great people and gets fun" ((in 26 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 40 reviews)); "long hours and un real expectations" ((in 11 reviews)); "the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(520 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Optimum has an employee rating of 2.9 out of 5 stars, based on 520 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

520 reviews

3.0

Jul 12, 2016

It's ok

Suddenlink tech support

Recommend

CEO approval

Business Outlook

Pros

Pay is almost decent. Benefits are awesome. They match and paid most of my insurance.

Cons

They will force you to sell/upgrade to angry customers. Lots of bureaucracy and silly peeing contests between departments. Techs get caught in the middle. Lots of shuffling of management. Most people quit because management is knows nothing about technical support. They get paid the big bucks while the people keeping their half a million dollar accounts intact are paid crap....

5.0

Jun 24, 2016

Not bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Customer Service is a terrible job. No one likes it. But it's not so bad, really. The benefits outweigh the bad customers.

Cons

Advancement is difficult. Promotions are given to the ones that kiss the most butt, not the ones who deserve it.

4.0

Mar 30, 2016

Good company but uncertain future

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Suddenlink offers good benefits and a friendly work environment. Pay is decent and competitive.

Cons

The company was recently bought by Altice and job cuts are currently happening during the company restructure. Currently only job cuts are coming from the management side. Many people are unsure if their job will survive which has caused employees to leave or start updating their resumes.

Viewing 175 - 177 of 520 Reviews

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Good company but uncertain future

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