Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 69 reviews)); "Great people and gets fun" ((in 26 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 9 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 40 reviews)); "long hours and un real expectations" ((in 11 reviews)); "the way that upper management treats you, the supervisors are great, but the corp people just see numbers, when you are on a call center floor interacting with people telling them stuff they don't want to hear they are unhappy, and when suddenlink is refusing to fix an ongoing issue in an area they don't want to refer suddenlink to friends and family." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(520 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (520 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 520 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

520 reviews

2.0

Jun 13, 2026

Autonomy in sales, but referral challenges persist

Sales

Recommend

CEO approval

Business Outlook

Pros

Autonomous outside sales manage your day

Cons

Hard to get referrals because people are not happy with Optimum internet

2.0

Jun 4, 2026

Supportive peers, but inconsistent leadership and strategy

Manager

Recommend

CEO approval

Business Outlook

Pros

Peers were kind, supportive, and friendly. Ok compensation.

Cons

Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

4.0

May 20, 2026

Benefits and solid pay structure

Sales

Recommend

CEO approval

Business Outlook

Pros

Good benefits, solid pay, and good management.

Cons

constantly changing offers, lack of information in work directory.

Viewing 181 - 183 of 520 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

Frontier

3.6★Compensation & Benefits

UScellular

4.3★Compensation & Benefits

Jobs at Optimum

Sr Endpoint Administrator

Sr Security Architect

Digital Project Manager

Digital Project Manager

Manager Software Engineering

Optimum

Optimum reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Autonomy in sales, but referral challenges persist

Supportive peers, but inconsistent leadership and strategy

Benefits and solid pay structure

Top companies for "Compensation and Benefits" near you

Jobs at Optimum

Optimum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Optimum reviews FAQs

Jobs at Optimum