Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 62 reviews)); "Great people and gets fun" ((in 24 reviews)); "Coworkers are great." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Good hours and training." ((in 10 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 37 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 11 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 10 reviews)); "long hours and un real expectations" ((in 9 reviews)); "bad leadership." ((in 7 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(520 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by demographic groups

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Optimum has an employee rating of 2.9 out of 5 stars, based on 520 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

520 reviews

5.0

Dec 5, 2025

Optimum

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits including medical and paid time off.

Cons

No work life balance and a revolving door of upper management.

3.0

Dec 4, 2025

Good pay and experience

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Learn the door to door space along with getting decent money if you make sales.

Cons

Management is rough and as all sales companies go, you never sale enough.

2.0

Dec 3, 2025

Not a good place to work unless you've been there for 10-15 years

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Nice perks with hosting clients at events

Cons

-Pay -No yearly increase -Unrealistic quota -No accounts to inherit which is awful at an enterprise level

Viewing 211 - 213 of 520 Reviews

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Software Development Engineer III

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Optimum

Good pay and experience

Not a good place to work unless you've been there for 10-15 years

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