Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 68 reviews)); "Great people and gets fun" ((in 22 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 9 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 39 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 11 reviews)); "long hours and un real expectations" ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

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Optimum

Optimum reviews

2.9

41% would recommend to a friend

(521 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 521 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

521 reviews

5.0

Oct 30, 2024

Great people to work for!

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Sense of teamwork. Good people to work with.

Cons

Large corporate structure means many bosses.

4.0

Oct 24, 2024

Great company to start tech sales career

Smb account executive

Recommend

CEO approval

Business Outlook

Pros

Managers are very engaged in their team's daily efforts and activities. Genuinely try to improve and coach reps. Daily reporting of numbers

Cons

Very manual processes, lots of spreadsheets, calls and emails to get basic daily functions processed.

3.0

Oct 19, 2024

Pay

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

The training is easy. The shifts were good.

Cons

Started out at a certain rate for working certain hours, then all of a sudden they decreased everyone a dollar an hour,

Viewing 256 - 258 of 521 Reviews

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Great people to work for!

Great company to start tech sales career

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