Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 63 reviews)); "Great people and gets fun" ((in 23 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 9 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 38 reviews)); "Upper management is demeaning and inept and attempt to get by with the bare minimums.. Very toxic work environment passed down from upper and middle managers, local office and bosses are Good but are extremely limited in decision making ability due to upper management." ((in 10 reviews)); "bad leadership." ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "long hours and un real expectations" ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(521 total reviews)

Dennis Mathew

52% approve of CEO

30% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Optimum has an employee rating of 2.9 out of 5 stars, based on 521 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

521 reviews

4.0

Jan 4, 2024

Overall great job to have in a town that is hard to find work in!

Residential account executive

Recommend

CEO approval

Business Outlook

Pros

Managers that you work under are very knowledgable, and more importantly helpful. Sales commission can add up quickly and you'll be able to make decent money working here if you are sociable.

Cons

Dealing with the customers. This is a door to door sales position, and you have to be ready for anything.

4.0

Dec 17, 2023

My Experience at Suddenlink

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great Pay Great benefits Good team environment Flexibility

Cons

No downside working at Suddenlink however I wish I could of got the opportunity to move into management role

3.0

Sep 10, 2023

They got bought

Manager

Recommend

CEO approval

Business Outlook

Pros

Good people. Decent work / life balance. Good leadership.

Cons

They got bought by a company and were quickly taken apart. Never a good thing to go through.

Viewing 283 - 285 of 521 Reviews

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Overall great job to have in a town that is hard to find work in!

My Experience at Suddenlink

They got bought

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