Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Retail Sales Associate (10) , Director (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Inbound Sales Representative (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5)

What are the pros of working at Optimum according to real employee reviews?

"The benefits are great and affordable" ((in 68 reviews)); "Great people and gets fun" ((in 22 reviews)); "Good hours and training." ((in 12 reviews)); "Good Work Life Balance very flexible" ((in 9 reviews)); "Coworkers are good." ((in 8 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 39 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 11 reviews)); "long hours and un real expectations" ((in 9 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 9 reviews)); "bad leadership." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(521 total reviews)

Dennis Mathew

52% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (521 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optimum has an employee rating of 2.9 out of 5 stars, based on 521 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

521 reviews

5.0

Jan 31, 2023

Great company

Learning and development manager

Recommend

CEO approval

Business Outlook

Pros

People are the best benefit

Cons

Advancement is the worst thing

3.0

Jan 25, 2023

Tough money.

Sales executive

Recommend

CEO approval

Business Outlook

Pros

It’s a great company with great pay and benefits.

Cons

You really need the personality for it.

5.0

Jan 17, 2023

Bilingual Customer Service / Remote

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered. • Verified and updated member information utilizing database. • Assisted manager with special projects, Spanish members follow up. • Assistant department with Spanish Speaking Customers . • Initiated customer contact to ensured satisfaction with service provided. • • Maintained a Quality score of 95% out of 100%. • Provided first call resolution: provider inquiries, members (authorization, Late Fees Bills) • Answered calls from customer requesting information Tech issues with Modems providing them with information about discounts and payments

Cons

More Hours for work more OT

Viewing 292 - 294 of 521 Reviews

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Optimum

Optimum reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company

Tough money.

Bilingual Customer Service / Remote

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