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Original Pancake House

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Original Pancake House reviews

3.5

61% would recommend to a friend

(164 total reviews)

Ron Highet

71% approve of CEO

47% positive business outlook

Original Pancake House has an employee rating of 3.5 out of 5 stars, based on 164 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Original Pancake House employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

164 reviews
5.0
Dec 13, 2018

Correction of misinformation

Recommend
CEO approval
Business Outlook

Pros

The previous review is from a Dishwasher from Chicago, IL. However, the review was left for the Salem, OR. location. It was immediately obvious to me that it was left on the wrong location because our wait is about 15 minutes. Never 2 hours! Additionally, we have a large kitchen and dining room area.

Cons

Advice to people leaving reviews: Please make sure you are leaving your review on the correct location

1.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Their food was good and the co-workers are what make it fun to work there.

Cons

I worked at the pancake house in edgewater, New Jersey which was located in Fort Lee before. I worked there for almost 4 years. We all made quick fast money, however the work environment that it turned into made everyone leave. He wanted to start charging us for things we broke, our mistakes (We are not perfect), and for meals customers did not like. However, it is AGAINST THE LAW to charge us for anything unless he pays us $7.25 an hour. He only pays us $2.15 an hour, but our checks were always $0. Although the food was good, customers started realizing. For example, one time a lady left the restaurant extremely angry because the owner cursed and yelled at one of my co-workers in the dining room. They also made us pay for our entire uniform (shirt, jeans, and shoes) they all had to be from a specific website, minus the jeans.

4.0
Jan 29, 2013
Recommend
CEO approval
Business Outlook

Pros

the food is great and i personally like to work at the restaurant where I can truly sell the food I like. The organizational system is awesome, everything is thought through and there is little room for mistake. Training was very thorough and informative. Their cleaning procedures are just perfect, you could probably eat off the floors as every single surface is cleaned daily, the walls are cleaned weekly. Another good part is not having to handle guest checks, cashier takes care of payments which makes server's work more efficient and fast because the restaurant is VERY fast paced and often really busy. overall the company was great to work for: nice coworkers, great food, exceptional management and company standards

Cons

the biggest con of the particular restaurant I worked for is the owner himself. He might be a good manager, but a lousy person. He acted like the king and was almost never open to dialogue, treating every employee like a little misbehaving kid. Although he was great with guests and really knew what he was doing around dining room and kitchen alike, his lack of good communication with his staff has led to a lot of problems. several servers walked out (which of course does not make them right, but still) or quit. He would yell and tell you to shut up if you wanted to voice your opinion, not willing to listen to anything. it is his way or highway. and in my opinion that is not a good way of managing a large professional team

Viewing 10 - 12 of 164 Reviews

Glassdoor has 165 Original Pancake House reviews submitted anonymously by Original Pancake House employees. Read employee reviews and ratings on Glassdoor to decide if Original Pancake House is right for you.