OuterBox reviews

3.4

54% would recommend to a friend

(40 total reviews)
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Jeff Allen

77% approve of CEO

50% positive business outlook

Reviews by job title

40 reviews

Reviews about "Culture"

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3.0
Jul 21, 2026

Inconsistency across the company

Recommend
CEO approval
Business Outlook

Pros

Some groups are very specialized and highly skilled There are some teams that care deeply about their clients and deliver really high performance Remote work Summer Fridays

Cons

The company has grown extremely fast but is not keeping standards up across the organization. It is clear that the quality of work and level of expertise varies significantly based on which team you are on. Some processes are built around certain offices or teams but don't consider the full organization. There is very limited engagement for culture events.

4.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training. I really enjoyed the culture, benefits, and the people I worked with. I had excellent supervisors and for a while, was really proud of the work I was able to do and the clients I was able to work with.

Cons

A lot of scaling and changes occurred in the last 6 months or so that I worked there. The size of the company exploded from around 80 or so, up to 250. The focus shifted towards scaling the quantity of work over the prior focus on the quality of work. For me, it became an issue of differing values, and was no longer a good fit.

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OuterBox Response
2mo
Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback. We’re glad to hear that you had a positive experience with our training, culture, benefits, and, most importantly, the people you worked alongside. Building strong teams and providing meaningful development opportunities are priorities for us, so it’s encouraging to know that came through during your time here. We’re especially pleased that you felt proud of your work and the clients you supported. We also appreciate your candid perspective on the changes you experienced. Over the past few years, we’ve gone through a period of significant growth, including multiple integrations with other organizations, and we recognize that this level of scaling can create challenges and shifts that don’t resonate with everyone. Our goal has been to evolve our processes and structure to support that growth while continuing to deliver high-quality work for our clients. “Growth is oxygen” is a core belief for us, not just for our clients, but in how we grow our people, capabilities, and impact. That said, maintaining the right balance between scaling and quality is something we continuously evaluate and refine, and feedback like yours is an important part of that process. We understand that periods of rapid change can affect alignment, and we respect your decision to seek an environment that better matches your values. We’re grateful for the contributions you made during your time here and wish you continued success in your next chapter!
4.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation, trustworthy management, accelerated career growth options, quality team members, flexible benefits, good work-life balance, a culture with strong values

Cons

Remote workplace communication challenges, poor quality external client partnerships, overly fast paced work environment, lack of healthy conflict resolution and team building, poor team member hiring decisions

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OuterBox Response
6mo
Thank you for taking the time to share such thoughtful and balanced feedback regarding your experience at OuterBox! We’re glad to hear about your positive experiences with our leadership team, career growth, and overall harmony with work and family obligations. These are areas we work hard to prioritize and sustain! We also appreciate your candid perspective on the challenges you observed. Remote communication, pacing, conflict resolution, and hiring effectiveness are all areas we continuously evaluate as we grow. Your comments highlight the importance of strengthening communication practices, investing in team development, and being more deliberate about both hiring and organizational change. We agree that ensuring the right people are in the right roles, as well as giving teams the clarity and stability they need during transitions, is critical to long-term success. Thank you again for your insights and for being part of our journey. We value feedback like this as we continue working to build a strong, healthy, and sustainable organization.
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