OuterBox reviews

Thank you for taking the time to share such detailed feedback. We appreciate both the positive comments about our culture, coworkers, and leadership team, as well as the candid concerns you’ve raised. Hearing directly from teammates is an important part of how we identify where we need to improve. We want to be very clear that we are deeply committed to building a diverse, inclusive workplace where people of all backgrounds have equal opportunity to grow and succeed. Diversity and equity are priorities for us. Feedback like this helps us better understand how our efforts are being experienced and where we need to strengthen our approach. Our hiring philosophy is centered on placing the right candidates in the right roles. We aim to match people’s skills, experience, and career goals with team needs so that both teammates and clients are set up for long-term success. We are continuing to refine our hiring and onboarding processes to make sure expectations are clear and that new hires and existing team members alike are supported and recognized fairly. Training and development are also areas of active focus for us. This includes improving leadership training for managers, expanding professional development opportunities, and ensuring that new processes are rolled out with the structure, communication, and training needed for teams to succeed. We acknowledge that rapid change can be challenging, and we are constantly evolving to be more thoughtful and consistent in how changes are implemented. Advancement at OuterBox is based on performance, initiative, and impact, and we aim to promote from within whenever possible. We work hard to communicate internal opportunities so they are transparent, equitable, and accessible to everyone. We often utilize Slack to communicate open opportunities and provide a direct link to our career page to help teammates identify which positions they may be interested in applying for. Thank you again for sharing your perspective. While we know we won’t always get everything right, we are committed to listening, learning, and continuing to improve.