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      Overland Solutions

      Part of EXL Service

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      Overland Solutions reviews

      2.7

      40% would recommend to a friend

      (140 total reviews)
      avatar

      Brad Burdick

      48% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Overland Solutions has an employee rating of 2.7 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Overland Solutions employee rating is 25% below average for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      140 reviews
      1.0
      Apr 22, 2017

      Hell on earth

      Senior auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      You must be kidding... You must be joking... Nothing, and I mean nothing...

      Cons

      Corrupt management, they tell reviewers to give RFC as much as they can, just not to give auditors raises. Most who work for them run away. They don't care, they treat you like garbage.

      1.0
      Apr 11, 2017

      Phone Auditor

      Auditor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, working at home, headset, laptop and dual screens provided, paperless. Management was polite and took us to very nice upscale restaurants during a week of orientation at the corporate office for what I suppose was a team building exercise. Although the food was good, being forced to spend an hour long lunch in a restaurant I would never go to back home with a group of virtual strangers from all over the country was incredibly awkward. I think this was also done to make us feel more "corporate" but in the back of my mind I kept thinking "you guys are paying us $11/hr. I'll never even have the money to eat at a place like this once I'm home."

      Cons

      The pay was ridiculous. $11/hr. I had done similar work as a contractor and was paid $35/hr. The expectations were unrealistic. Everything you turn in will be rejected by QA. EVERYTHING. MULTIPLE TIMES. POSSIBLY FOR WEEKS ON END. Which means ultimately there's no realistic way to get the bonuses production. They wanted 60+audits turned in, it was a struggle to more than 20. The last thing I want to say is a company from India purchased Overland Solutions and I believe it's a matter of time before the phone auditor positions are outsourced over there anyway. Overall it would have been OK had the pay been better and the production expectation been realistic.

      1.0
      May 18, 2016

      Horrible company...Only cares about the $$$$'s

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Overland Solutions folks were nice to deal with until EXL took over..

      Cons

      Since EXL acquired them, it's all about the money to them. They have been laying off hardworking individuals for months now and outsourcing the jobs to India. They have even eliminated complete departments to outsource to India. I have lost all respect for this company..... It all comes down to corporate greed

      avatar
      Overland Solutions Response
      10y
      The acquisition of Overland Solutions by EXL has opened up some opportunities for our business that were not previously available to the company. We transitioned a segment of our audit review activity to current employees of EXL in India. We have not outsourced any work and have no plans to do so. The transition represented a small percentage of one department, not the entire department. The employees are highly trained by Overland Solutions' staff and are all more than qualified to perform the work.
      Viewing 4 - 6 of 140 Reviews
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      ReviewsOverland Solutions reviews

      Glassdoor has 156 Overland Solutions reviews submitted anonymously by Overland Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Overland Solutions is right for you.