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      PENFED Credit Union

      Engaged Employer

      PENFED Credit Union reviews

      3.3

      58% would recommend to a friend

      (1,038 total reviews)
      avatar

      James Schenck

      58% approve of CEO

      51% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Senior management

      3.0

      Career opportunities

      PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jun 15, 2017

      Member Service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and bonuses are great

      Cons

      The stress alone caused me to go to the hospital. Poor communication skills between management and these "growing pains" in the company are like full blown migraines. never worked for a more disrespectful company.

      1.0
      Jan 18, 2017

      Terrible "Leadership"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hard working people at the middle and lower levels

      Cons

      The upper levels are totally out of touch. They talk a good game but in reality, only care about themselves. They do not listen or care what people have to say. All decisions - no matter how small - are made at the top and are not what the credit union needs. The CEO will make trips to the sites outside of the HQ and make alot of noise about issues that don't really exist because he is not really in tune with people. The "E Team" is a complete joke.

      1.0
      Oct 10, 2016

      Terrible place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Because they're so big, they have the capability to pay higher than most credit unions. Usually, though, they start you at the bottom of the pay scale.

      Cons

      PenFed is not a great place to work. Employees do not communicate with each other, or with the business unit. They want to push projects out quickly, but all the red tape means things happen VERY slowly, even maintenance. They want to grow for the sake of growth, but that growth comes at the cost of the employees. When they acquire another credit union, they're mission is just to absorb the assets and membership count. They have no interest in the employees, or for that matter, don't care what happens to them. PenFed has shady business practices. It is a VERY high stress environment to work in.

      Viewing 31 - 33 of 1,038 Reviews
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      ReviewsPENFED Credit Union reviews

      Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.