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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,037 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Building next-generation banking products for customers is an exciting aspect of the work. The organization is adopting new market trends and building solutions from scratch in close collaboration with engineering, making it an engaging area for any product manager/ engineer. Overall, the digital transformation initiative for consumer banking is truly the most enjoyable part.

Cons

Overall, PenFed is a great company with significant potential. However, there are concerns regarding the digital leadership. The current Digital Product Leadership is setting a poor example of corporate culture by referring to contractors in a derogatory manner (Referring to contractors as "servants," using profanity, disclosing their hourly rates, and threatening pay cuts are some of the issues being observed) and scheduling meetings at random hours for non-priority items, ranging from 8 AM to sometimes 7 PM. Additionally, contractors are not permitted to log overtime, which is particularly challenging for the majority who are HCL contractors on work visas. They often endure this level of discrimination due to limited opportunities. Improving the leadership could make PenFed an enjoyable and fulfilling place to work.

2.0
Jun 27, 2024

PenFed

Recommend
CEO approval
Business Outlook

Pros

Great at helping and donating to the community and veterans

Cons

Poor leadership, work life balance, bonuses not comparable to competitors

2.0
Jun 27, 2024

Continued decrease in pay

Recommend
CEO approval
Business Outlook

Pros

Can work from home but they recently changed workers designation to hybrid to better micromanage employees. There are some people that are fun/easy to work with.

Cons

Bonus and commission taken from employees, horrible customer service because employees aren’t taken care of. Forcing employees to do their remote jobs in a small office a few times a month. Lots of micromanaging. Zero promotions in the operations department in three years.

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PENFED Credit Union Response
2y
Thank you for sharing your feelings and experience. Please address your concerns about the bonus and commission to a member of the HR team, we are happy to assist you.
Viewing 151 - 153 of 1,037 Reviews

Glassdoor has 1,140 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.