PENNYMAC reviews

Was told I could have work/life balance. Only obligated to work 40 hours a week with 8 hours once a month on weekends. Was told I would never need to cold call for business as dispatch would transfer me 7-10 leads a day. However as rates increased and business slowed down for refinances, I was told we needed to start and hour early and work an hour late and only take 30 minutes for lunch putting me working about 53 hours a 5 day week. Then will pressure us to “volunteer” to work weekends to get our lock numbers up, putting us working 60 plus hours a week. Now in addition to a minimum # hours daily “talk time” on phones, we are expected to make 10 outbound cold calls daily in addition to taking applications and getting them disclosed, signed, returned, collect applicable fees before we can lock rate on loan.

You will have to work a lot of hours for it. Typically 10-12 hours a day. It is a sweatshop atmosphere even though it is remote. You wear a headset and take incoming calls all day. Lots of pressure and not enough training. You will have money deducted from your commissions if a borrower doesn't get initial docs in within a few days etc. I do love working from home but sitting in front of a computer this many hours a day without any flexibility. There is no work life balance. It just wasn't for me. Very stressful.