The decline during 2025 is unbelievable. What used to feel like a structured, competent department has devolved into chaos under leadership that seems completely out of its depth. NA Management feels more focused on pleasing their own bosses than actually leading, supporting, or understanding the work (just look at the other reviews). Any sense of direction or strategy has evaporated, although they do have a lot of meetings with each other.
Autonomy has been stripped away to the point where the role now feels like a scripted call-center job. We’re no longer allowed to pitch clients, we’re not building any meaningful skills, and worryingly it feels like the work could easily be outsourced for a fraction of the cost because we’re not being allowed to do anything that requires real judgment or expertise.
The only potential value this service could offer clients would come from strong account management, but that’s impossible when each person is buried under an absurd number of accounts. Clients don’t get proper attention, employees burn out, and leadership seems to think the solution is yet another meeting rather than actually fixing anything.
If you’re looking for growth, autonomy, or competent leadership, look elsewhere. This place is running on fumes and denial.
