Working at this company feels like stepping back into a Victorian-era factory. There’s no genuine care for employee wellbeing, no trust, and no strategy. It’s so bad they are paying employees to leave 5 star reviews on here.
Clueless and Disconnected Leadership:
Management are entirely out of touch. They don’t understand the challenges employees face. KPIs are changed whimsically without logic or transparency. Long-term strategy doesn’t exist — only reaction.
We recently had a feedback session where employees openly shared how things could be improved. What a waste of time. Management pretended to listen, then carried on as if nothing had been said.
Toxic, Micromanaged Environment:
The atmosphere in the office is toxic. Many employees have mentally checked out — not because they don’t care, but because they’ve been worn down by how they’re treated. It’s not uncommon to see people crying on the floor. We’re told not to talk to each other, never to use our phones, and not to be visible in front of senior management. It’s infantilising and humiliating.
Management’s obsession with control extends to everything: only one work-from-home day is allowed. We used to be able to pick but now it must be taken on a Wednesday with a stand up scheduled at the beginning and ending of the day to ensure everyone is working full hours.
Speaking of hours, there’s no flexibility whatsoever - you can arrive early, but you won’t be allowed to leave early. Core hours? Forget it. This is a 4 day in the office role with strict rules.
Your head will feel like it’s in a blender in this job because you won’t have any time to yourself. No bonding with colleagues — just relentless non-stop working. Even your WFH is monitored closely. It’s incredibly backwards and out of synch with modern working life.
Unachievable KPIs and Misleading Pay:
The KPI system is fundamentally broken. Around 65% of your commission is dependent on factors completely outside your control — like when clients decide to leave and if they are saved. A completely different team deals with that issue but you’re penalised for it, making your earnings unpredictable and unfair.
The advertised OTE is pure fiction. In reality, most account managers earn much less.
Mass Attrition and Denial:
The attrition rate is shocking — around 11 account managers have already left this year, with more on the way. Yet leadership remains baffled as to why. Instead of addressing the core issues, they deny that any problems exist.
Gaslighting management:
The company briefly introduced a “Pro Rata” system, but it was a watered-down version that was later quietly scrapped. When employees complained, management tried to gaslight everyone into believing it had simply been “adjusted” through KPI changes — which is nonsense. The truth is, you’re still penalized for taking annual leave, and genuine wellbeing support simply doesn’t exist. You also don’t get sick pay for your first year.
A Company Stuck in Time:
The company operates with outdated systems and processes — we literally spend hours copying and pasting emails into CRMs, filling and ticking boxes. It’s like being back in the 00’s. Even basic things like dress code flexibility are treated as a privilege rather than a norm. It’s 2025 — most companies have moved past archaic dress codes, especially when you aren’t physically present with clients. But not here.
Your equipment? The laptops provided regularly crash and need restarting everyday. The monitors are old and small meaning you can’t read reports and emails properly. Keyboards, mouses? Forget it. All of this massively reduces efficiency and productivity.
