PHMG reviews

Outdated style of management. Outdated CRM. Outdated processes. Outdated culture. Outdated attitudes toward flexible working. Outdated leadership diversity. The only way things can get better in this company is if there’s an overhaul of senior management at the top, which will probably never happen. Too much ego running the ship with no emotional intelligence, old fashioned ways of managing people and a cringeworthy lack of care for employee wellbeing. Client Services staff are well and truly burned out and drained but there’s no accountability from anyone higher up. Constant pressure and change of targets/moving goalposts to then make people have to shift gears every 5 minutes and be on edge all the time… then get blamed if we don’t meet the next unrealistic expectation set out (and not even made properly clear). Major decisions like KPIs/targets are rushed through with no real thought put in. But sure it’s alright, they only affect our pay and our livelihoods during a cost of living crisis… Genuine top talent cannot flourish when you’re having to do your job with one hand tied behind your back: 450+ clients to work, unsociable hours in the office, an excruciatingly manual CRM, lack of resource, and directionless leadership with no sense of long-term planning, which inevitably makes top talent leave (in droves). It’s on-hold music for crying out loud and we work with clients who are across the ocean on Zoom… why do we need to be in the office 4 days a week please.. c’mon now. Get with the times, get with the real world.