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PNC Financial Services Group

Engaged Employer

PNC Financial Services Group reviews

3.2

49% would recommend to a friend

(9,885 total reviews)
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William S. Demchak

50% approve of CEO

44% positive business outlook

PNC Financial Services Group has an employee rating of 3.2 out of 5 stars, based on 9,885 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PNC Financial Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Aug 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck, protection from the elements inside the building i guess. I need at least 20 words in order to submit this but there are no more pros

Cons

Where to start? The job is monotonous, you get yelled at all day by customers and they pay you pittance. Plus they value an absurd schedule adherence that glues you to your desk even after someone yells at you on the phone and you need a breather so you don't take it out on the next person. I'm gonna give you the inside truth about this position - they tout the "endless opportunities" at this place but they are SO few and far between that you are basically stuck on the position. They always find some little thing to not only nitpick about but will also use it to keep you in that spot for as long as they can. Now on to the team leads. They are absolutely useless. They come in when they want, find out when you do one little thing wrong and will not let you hear the end of it. Afterwards they hang out with their clique of other team leads and continue to do nothing. And of course, no one says a word.

5.0
Nov 12, 2016
Recommend
CEO approval
Business Outlook

Pros

I found myself under great management and have felt acknowledged and understood. Tons of opportunity within the company and a lot of willing individuals will help you get to where you want to be if you put in the effort. Just upped vacay days and maternity leave to be more competitive. Schedules are flexible depending on manager (work from home, flex time or compressed work week).

Cons

Large company, sometimes difficult to make things move quickly as there are so many layers of approvals. A lot of meetings about meetings - not a good use of time. The rules about job levels and salary bumps will push good talent to other companies - reward those who exceed expectations and for those who don't, make them earn it.

2.0
Oct 23, 2016
Recommend
CEO approval
Business Outlook

Pros

At the time I was working the the call center there was a lot of overtime that was available. Also, the training I received was thorough and some of the best training I've had at any job. Dental benefits weren't that great and healthcare was average. They also offered PTO instead of "sick time" so if you wanted to take a day off to go to Cedar Point they encouraged it.

Cons

Working in the call center was one of the most difficult jobs because they expect you to be perfect. You received point deductions on your scored calls for something as silly as sneezing. The job literally drains you, every call you have to make an "emotional connection" to the point where you want to poke your eyes out. Right before I left they made it a rule that you could not escalate your call to management, if you did you could get written up. Basically, no matter how many times the customer asked to speak with a manager you had to try your hardest to deescalate which 10 times our of 10 this made the customer even more mad. The worse thing about the entire company was the pay. You literally have to know everything about the company but you are paid scraps. Then my final year there I worked in sales, that is where the unrealistic expectations come to play. You can get 5 credit card applications but only 1 is approved and that is the only one that counts.

Viewing 103 - 105 of 9,885 Reviews

Glassdoor has 10,548 PNC Financial Services Group reviews submitted anonymously by PNC Financial Services Group employees. Read employee reviews and ratings on Glassdoor to decide if PNC Financial Services Group is right for you.