PODS reviews

3.2

57% would recommend to a friend

(558 total reviews)
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Jim Gimeson

51% approve of CEO

49% positive business outlook

PODS has an employee rating of 3.2 out of 5 stars, based on 558 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PODS employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

558 reviews
5.0
Oct 31, 2024

Best company ever

Recommend
CEO approval
Business Outlook

Pros

My direct supervisor and I communicate really well

Cons

None I am extremely happy

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PODS Response
1y
Thank you for taking the time to provide this valuable feedback. We are glad you are part of the PODS family!
2.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

• Commission Structure Exists: Unlike some sales positions that only pay commission once a minimum goal is met, PODS pays us for each container sold, whether it’s local or long-distance. This approach avoids the high stress and burnout of commission-only after hitting a minimum threshold, which I’ve experienced at other companies. • Bonuses Available: There are small bonuses for upselling items like locks, mover referrals, and container protection. While these bonuses don’t add up significantly, they do provide a little extra, and I appreciate the availability.

Cons

• Low Commission Rates: Earning $5 per local order and $10 per long-distance move isn’t reflective of the work or the sales’ value. For high-value orders of thousands of dollars, commissions stay minimal, sometimes as low as $30 total for three containers. Monthly commission typically falls below $1,000, even in good months, which is uncompetitive with other companies where sales reps make thousands. • Lack of Pro-rated Earnings for Meeting Time: We’re required to attend frequent meetings without proration on commission earnings for this time, unlike in other companies where this is standard. • Minimal Base Pay Given Rising Living Costs: Base pay at $18/hour doesn’t meet the rising cost of living, especially in areas like Clearwater, where a one-bedroom apartment averages $2,000-2,500. This disconnect between pay and living expenses forces many reps, myself included, to rely on cash advances every month to cover basic bills. • Slow Call Volume Affects Earning Potential: Call volume can be inconsistent, sometimes with up to 30 minutes between calls. Although the job itself is straightforward and slow-paced, the inability to take back-to-back calls limits earning potential on commission. • Non-Responsive Management: Communication with management is often difficult, with delayed responses to emails or messages, adding to the frustration. • Limited Time Off and Attendance Issues: Vacation time is limited, and attendance policies are strict. Sick days or needed time off for personal matters are hard to take without risking a write-up or even termination. • Misrepresentation During Hiring: During the interview process, the earning potential was described as much higher than the reality, with a noticeable gap between what was promised and what’s achievable.

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PODS Response
1y
Thank you for your detailed feedback. We're glad you recognize the benefits of our commission structure and bonus opportunities, as well as the effort to avoid high-pressure environments. We understand your concerns about commission rates, pay, call volume, and time-off policies. These are important topics, and we take them seriously. Your suggestions for improving compensation, pro-rated earnings, and communication with management are valuable, and we’ll share them with the relevant teams as we continually evaluate ways to enhance the employee experience. We appreciate your hard work and dedication and thank you for taking the time to share your perspective.
3.0
Oct 23, 2024

Short term focus

Recommend
CEO approval
Business Outlook

Pros

Some good people around, interesting product, strong brand

Cons

Lack of strategic vision, short term focus, terrible HR department, high turnover

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PODS Response
1y
Thank you for sharing your feedback. We’re glad to hear you value our brand, product, and the great people on our team. We appreciate your perspective on areas where we can improve, especially around strategic vision and long-term planning. Your input is invaluable as we strive to strengthen our leadership and workplace where both the brand and our people thrive.
Viewing 67 - 69 of 558 Reviews

Glassdoor has 592 PODS reviews submitted anonymously by PODS employees. Read employee reviews and ratings on Glassdoor to decide if PODS is right for you.