PODS reviews

The organizations leadership is poor. The direction of the organization changes all the time, performance targets are unclear, compensation plans for sales agents are always changing without clear reason why. The firm seems to be having some financial difficulties, which has resulted in several cost reduction actions over the past few years. What's weird is they've laid off customer service and sales positions and hired more management positions. Where's the savings in that? In the end the customer experience continues to be bad, we sell the product but don't have thestaff necesssary to provide support when the customer needs it.

Working conditions are very challenging. Call Center employees are forced to work literally "sholder to sholder" with rotating seating. Other office personnel are also forced to work in cramped, windowless enviroments. Paid Time Off is availalble for all employees, but is seldom awarded unless repeatedly requested over the course of several weeks. While the CEO has an open door policy and regularly communicates with every level within the organization, middle managers are much more dogmatic and punative in thier approach to employee relations.