Pros
Cupcakes, ice cream, candy, and other youthful perks given out during busy season to keep people in a good mood...relatively.
Cons
They claim seasonal staff have a shot at regular employment with excellent performance, but it never happens. It apparently never happens every year and regular employees are told to "not tell" the new seasonal employees "how things run here". We were also told not to tell any Florida call center reps that they were changing our schedules (Dallas call-center) to a regular 9 to 5 with weekends off and a 1 hour lunch...and keeping Florida reps on a rotational schedule with varying times, only 30 minutes of lunch, and working most weekends. This is beyond shifty. They said the decision was made because Dallas employees needed something special since we were so far from Headquarters. LIES. They did it because business was slowing down, they didn't need as many people on the phones, and they were planning to fire EVERYONE who was a seasonal employee in Dallas. Coincidentally, in that same meeting we were told that PODS still needed more call-center agents after season and encouraged us to keep improving out quality scores so that we can be invited to a permanent and regular position. A few weeks later they let go of everyone! The highest performing seasonal salesperson was also let go...and not given any offer of a permanent position. The reason they gave for firing all seasonal staff was of course...the season's over and business is too slow to justify all the staff. Then please tell me why they earlier said they needed more agents. Certainly they have projections of how many staff are needed, call volume, etc. from the following year. I just wish they hadn't led people on to believe that there was a regular position waiting for them if they performed well. I've been a seasonal employee with two other companies and I always knew my hire date AND end of hire date beforehand. It's not that hard. Keeping employees hanging by a rope is uncomfortable, especially in a bad economy where we might not get another job for a few months. So many Americans are unemployed and many more UNDERemployed, and PODS is just a slap in the face to people who are hopeful in getting a stable job.
