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      Pacific Life

      Engaged Employer

      Pacific Life reviews

      3.4

      61% would recommend to a friend

      (684 total reviews)
      avatar

      Darryl Button

      65% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Pacific Life has an employee rating of 3.4 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      684 reviews
      2.0
      Jun 20, 2018

      Business Service Specialist-ICS

      Business services specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Affordable benefits, great vacation, fun events, community service, ok pay

      Cons

      Favoritism, Cliquey, Management is unprofessional, High Turnover, Too much overtime, Repetitive Work, Co-workers rewarded for throwing one another under bus. Morale is lacking here and my biggest complaint over the years. I also think that some of the supervisors need better training in their role. I was lucky that mine knows how to manage her team, but there are others that are plain rude to the staff.

      avatar
      Pacific Life Response
      8y
      Thank you for your feedback. We, at Pacific Life, are committed to creating a positive work environment for all employees. If you have specific examples you are willing to share, we are interested in hearing them so we can address them appropriately, and recommend using the internal senior leadership or HR communication channels available to you.
      1.0
      Aug 27, 2025

      This is the worst company I have worked for. I would take anywhere else if you are thinking about it

      Finance department director
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all please don't work here. Profits are down and I expect layoffs soon. Management has no integrity.

      Cons

      This year the CEO broke his word to employees he had told it was okay to move over the last several years. These people moved to cheaper COL areas based on the promise they would be allowed to work remote and locked in 2% mortgage rates in 2022. The housing market in Orange County has gone parabolic and now the CEO says if you don't come back in person than you are fired. Also the week they told everyone that they amended the company handbook which previously stated that in the event of a restructuring you would get about a 1 month severance for every year worked. Well this is obviously a change to the company's structure and now they aren't honoring that. The severances for the people that aren't able to move back and take a 7% mortgage on a million dollar house are completely screwed with a pittance severance. Frankly management has acted disgustingly and I am so disappointed in Darryl in particular. Shame on them and shame on our CEO. The work culture has totally changed here and everyone is overworked. Now they'll have to sit in two hours of traffic as well because no job in this company below director pays enough to buy a house for a family in orange county. Profits are already down and I would expect layoffs soon.

      avatar
      Pacific Life Response
      10mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experiences have not met expectations. Our organization is evolving to meet long-term business goals, and that means changing the ways we work, including where and how we collaborate. As part of our efforts to support flexibility, we’ve implemented a return-to-office schedule that balances in-office collaboration with a remote workday each week. These changes represent an important step toward building a stronger, more connected future for our company. To support employees through this transition, we continue to offer wellbeing reimbursements, onsite amenities, and other resources aimed at promoting balance and wellbeing during this time of change. We appreciate your feedback and encourage you to speak with your manager or through internal channels such as our Pulse Survey, Coffee Chats, Town Halls, and other engagement opportunities with senior leaders.
      1.0
      May 15, 2015

      No such thing as Open Door Policy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location is awesome. Great for working parents. Nice 401k. Awesome community outreach program and matching gift donations to non-profit. Convenient on site cafeteria... not the best tasting food, but convenient.

      Cons

      No management accountability. Very high school. Your advancement is dependent on popularity and not skills or abilities. Management prefers looks over technical skills. YES, LOOKS! I have personally been a victim of sexual harassment by a manager and he is still here...being inappropriate. HR is a joke. A bunch of hens acting like they are here for you and take your concerns very seriously. All the while, they are reporting everything back to the manager and together start building a case against you. Company supposedly has a strict "no retaliation" policy. But from personal experience that is not the case. You are an instant target once you knock on their "open door". Come review time, everyone is asked to comment on you and you are never asked to comment on others or management.

      avatar
      Pacific Life Response
      10y
      Thank you for your feedback. Pacific Life prides itself on recognizing and promoting talent within the company based on merit and performance. The company also strictly prohibits sexual harassment and retaliation. It is important that we better understand your concerns so we can take appropriate action. If you are uncomfortable discussing this with your Human Resources Business Partner, please contact Employee Relations. You can also report your concerns to senior management in your organization who will engage the appropriate resources to address them, or you may contact Corporate Compliance. The company takes these matters very seriously so please be sure to engage an internal resource so we can review and address them.
      Viewing 13 - 15 of 684 Reviews
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      ReviewsPacific Life reviews

      Glassdoor has 784 Pacific Life reviews submitted anonymously by Pacific Life employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Life is right for you.