Pacific Life reviews

3.4

61% would recommend to a friend

(684 total reviews)
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Darryl Button

65% approve of CEO

61% positive business outlook

Pacific Life has an employee rating of 3.4 out of 5 stars, based on 684 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

684 reviews
3.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

The recent merger of two divisions continues to be chaotic and super stressful ar least for us worker bees. The company has been silently laying off middle management (as in no announcement they are just suddenly gone). What is amazing no layoffs of AVPs and VPs - there are a lot them btw and many are quite worthless. It is to be expected to have layoffs in this type of merger but the secrecy and gutting of the people with the actual knowledge (especially IT knowledge of legacy systems) is depressing and stressful

Cons

More VPs and AVPs than needed creating major bureaucracy and depressing lack of staff to do the actual work. Offshoring of IT talent has created major gaps and issues.

1.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The health insurance is decent enough to cover the mental health services necessitated by working here.

Cons

Here are some highlights of the hypocritical and short-sighted decisions upper management has made over the past four to five years: - The CTO hired a CDO from outside the company, despite several qualified, long-serving internal managers being in the running. Over the following year, the tech team scrambled to align with the new CDO’s vision. Just as we were getting up to speed, he was abruptly fired. The reason? He was working from out of state, and the CTO wanted someone “physically nearer to the company.” The irony: the CTO works out of Texas. - Management loves to play musical chairs with annual reorgs, meaning your responsibilities can change at the drop of a hat. Of course, this does nothing to help the already siloed ecosystem. If anything, it further encourages focus solely on your vertical. At the company-wide level, we are FAR from the goals set by "One PL," but instead of facing that reality, leadership rolls out another dogmatic, nonsensical corporate ethos shift. Courtesy of our friends at PWC! - Speaking of consultants, the amount spent on these contracts is staggering. In return, we get a group who railroads us with the most cookie-cutter ideas possible. Ultimately producing a barely functional product with no documentation before leaving the internal resources to patch the inevitable failures. - During the pandemic, employees were told the AV office was being renovated for return. In reality, the company quietly sold that office and moved everyone to NB. Similarly, the Lynchburg office was unceremoniously closed earlier this year; around the same time as the RTO mandate. We were told those employees weren’t being laid off, but the reality was obvious. - Finally, there is a general lack of consideration for employees. The 50-mile exemption rule was eliminated with the RTO mandate, forcing those of us who moved out of Orange County in the early 2020s into multi-hour commutes with no tangible benefit. Requests for accommodations were outright denied. Childcare? That’s on you. Gas or car charging costs? Not the company’s concern. Disability or regular medical needs? Better provide an “action plan” to appease the higher-ups. But hey, at least you can partake in “donuts with Darryl,” right? It’s downright condescending. Management is one step away from showing outright contempt for employees.

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Pacific Life Response
9mo
Thank you for sharing your thoughts so candidly. We hear you, and we respect the perspective you’ve offered. We understand that some of the decisions and changes over the past few years may not have met every employee’s expectations, and we recognize that this can lead to frustration or concern. As the company continues to evolve, it’s natural for transformation, whether structural, strategic, or operational, to bring shifts in culture. These changes can be challenging, especially when they affect how teams work together, how leadership communicates, and how employees experience their day-to-day roles. Through it all, our focus remains on supporting our people while also making decisions that help sustain the business. We also want to be transparent about how employee feedback is handled. In addition to pulse surveys and other forums for feedback, Glassdoor reviews are regularly reviewed by management and are one of several ways we listen to employee sentiment. We also encourage you to speak directly with your manager and/or HR business partner about your concerns. People are our first value—although we may not be able to satisfy everyone, we do actively listen and take steps where we can.
2.0
Jul 23, 2021
Recommend
CEO approval
Business Outlook

Pros

-Competitive Salary -Benefits -Company foundation is great to community

Cons

After working there for decades, PL showed all IT employees the door and said 'we want new blood' (the cheaper the better.) There is a toxic "PL is the best place to work" sentiment that permeates and taints the culture turning it into a cult like rabid fan base. One day you find out that 100+ got let go and the next day you are treated to another "ra-ra PL is the best!" rally. In the end, Jim Moriss is solely responsible for the decline of a once GREAT place to work. It is now full of consultants, 3rd party contractors and people that have ZERO interest in seeing PL become a successful company. You reap what you sow, Jim!

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