PagerDuty reviews

3.6

63% would recommend to a friend

(489 total reviews)
avatar

Jennifer Tejada

62% approve of CEO

40% positive business outlook

PagerDuty has an employee rating of 3.6 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

489 reviews
5.0
Apr 1, 2026

Loved my time there as a seller

Recommend
CEO approval
Business Outlook

Pros

GTM upsell motions were easily doable

Cons

Outsourced CSM and Renewals reps provide little help and add extra administrative work

1.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive relative to many companies in the space. Base salaries and total compensation packages are generally strong, and pay tends to be the primary reason many employees stay as long as they do.

Cons

Employee turnover has accelerated significantly in recent months, and morale across the organization is extremely low. It’s only Wednesday and three colleagues I work closely with have already shared that they’ve submitted their resignations this week. At the current pace, it’s difficult to imagine that many of the people I work with across sales, finance, legal, or operations will still be here six months from now. A major driver of this attrition is the leadership environment. The leadership team consistently struggles with both strategic clarity and people management. Priorities change frequently, initiatives are launched and then quietly abandoned, and teams are often asked to pivot without a clear explanation of how the new direction is expected to be executed. Decisions tend to feel reactive rather than well-considered, and communication from leadership often comes across as combative or dismissive rather than supportive or collaborative. The situation has become more unstable following recent significant layoffs. The CEO has indicated that additional workforce reductions are likely and that the company intends to rely more heavily on “AI” to perform work that is currently done by employees. However, there has been little evidence of concrete planning, tooling, or operational redesign that would realistically enable AI to replace even many entry-level responsibilities. The combination of ongoing layoffs, unclear strategy, and an increasingly strained leadership culture has created an environment where many employees are actively looking for opportunities elsewhere.

Viewing 10 - 12 of 489 Reviews

Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.