Papa John's reviews

3.4

51% would recommend to a friend

(6,773 total reviews)
avatar

Rob Lynch

52% approve of CEO

37% positive business outlook

Papa John's has an employee rating of 3.4 out of 5 stars, based on 6,773 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Papa John's employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

7K reviews
2.0
Apr 24, 2016

Great pizza but the worst working environment.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Papa John's really does make very good pizza with fresh ingredients. That's the intention anyway.

Cons

Let me start off with the interview. I was hired before I ever met with anyone, the interview basically consisted of "do you have khakis and can you start tomorrow?". From the first day I was there, I began to get the sense that no one there really cared about their jobs. The person who was training me initially was understandably busy most of the time. So he had me watch a few training videos with some good information but aside from a few Papa John's specifics, it was pretty much common sense stuff. When it came down to actually doing the job they hired me for, I was throughly unprepared. I had to ask the other drivers pretty much everything because no one had given me any sort of training and the training videos absolutely didn't prepare me for what I was in for. After I watched the videos, one of the managers simply marked all the OJT as complete in the system even though I had received no such OJT, and thought nothing more of it. I was literally asking someone a question every five minutes. I was asking stupid questions that I should NOT have had to ask. These are things that should have been covered during training, like how to check out an order, what to do with the receipt, how to enter the ticket total upon return, and even things like how to clock out. I found myself asking questions every few minutes because they clearly didn't care enough to tell me the things that I should have been told, essential things required to perform my job. Employees hardly ever wash their hands. I could go into more detail but suffice it to say, their hands were constantly covered in "dustinator" (flour and cornmeal essentially) and black ink from the boxes. Not once did I ever actually witness anyone wash their hands in the handwashing sink next to the dishwasing sink (which I had to figure out for myself, by the way. In four days, they didn't even tell me about the damn handwashing sink. If you couldn't tell by now, I hadn't worked in food service prior to this.) In addition, while this may not necessarily reflect negatively on the management depending on your point of view, they make no effort to ensure their drivers get meal breaks or keep less cash on them. It is the responsibility of the driver to make sure they don't have more than around $20 on them, Papa John's even makes them purchase their own locks for a lockbox if they want to use it to store their extra cash. So this encourages the drivers to keep big wads of cash on them and that is a very bad idea. Unprofessionalism seems to be a key component of the working environment. Constant cussing, bad mouthing Papa John's, saying bad things about customers after they leave, it was nothing less than sickening. I almost walked out on the spot when two other delivery drivers began arguing, shouting profanities and pushing each other until the assistant manager broke it up. That was completely unacceptable and I don't expect anyone to behave in such a way at work, no matter how little they may be getting paid. These guys were inches in front of me in a cramped walkway, I shouldn't have to deal with that stuff at work, especially considering what I bring to the job. But that brings me to my next point... The last straw was when they asked me to do dishes. Are you out of your mind??? I brought a $23,000 piece of equipment to the job and all I do all day is use it to deliver pizzas. I don't make pizzas, I don't even take orders. I didn't make that mess and I am certainly NOT going to clean it up for $7.25 an hour. I deliver pizzas. Period. When the deliveries are done at the end of the day, I expected them to send me home, not ask me to stick around and clean up after I've just spent all day dealing with idiot drivers and trying to find obscure apartments and getting chased by dogs with this expensive piece of equipment that I've provided and I've insured. Commercial insurance for pizza delivery drivers isn't even paid for by Papa John's, I pay for it. How dare you ask me to do dishes. That is so outrageous that it's almost funny.

4.0
Nov 11, 2016

Not terrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Weekends and long shifts get you great tips Managers actually understand how tough the job can be at times

Cons

most of your money is based on how many deliveries you take and how much people tip there is no minimum on tips, so you can take a $300 order and get only five bucks

5.0
Sep 23, 2015

Pizza Delivery Driver

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility is wonderful for people looking to make extra money. It is a great place for students looking to work around class schedules or as a second job.

Cons

You never know how long your shift will be as you will have to stay longer or leave earlier depending on how busy the restaurant is.

Viewing 4 - 6 of 6,773 Reviews

Glassdoor has 7,141 Papa John's reviews submitted anonymously by Papa John's employees. Read employee reviews and ratings on Glassdoor to decide if Papa John's is right for you.