PaperCut Software reviews

Hi there and thank you for your feedback. It’s a big acknowledgement for us that you are happy with our approach to flexibility, and we’re glad it’s working for you. We have been working hard on our role clarity project that included defining leadership roles and structures that create the right level of support and accountability rather than an unnecessary hierarchy that could mean that voices with the best ideas aren’t as easily heard. I hope you have seen some improvements in this space throughout the year. Please keep the feedback coming and reach out to me personally if you feel comfortable doing so! - Chris

Thank you for your feedback, it is appreciated and please know I read them all. First, I’m thrilled to hear that PaperCutters are living our people-first values and principles. These are foundational to what has made PaperCut great and continue to drive decisions around investments in the business, our products, and most importantly our people and customers. It’s also great to hear that you feel supported to form a comfortable work-life balance at PaperCut. Your feedback around planning and processes does validate some known problems that have surfaced over the years. I hope that the rollout of the company strategy and the prioritisation of initiatives aligned to that strategy has improved your experience over the course of this year. I’m sorry to hear you feel we’re under-resourced. Our People & Culture team are delivering several initiatives as part of our People Strategy, focusing on retention and recruitment as well as a better definition of roles and team structures. This will allow us to better identify areas of the business that need more people, get them onboard quicker and keep them for longer. Regarding being listened to by Melbourne, I encourage you to utilise our engagement surveys and Leadership Team AMA sessions to share feedback and ask questions about what’s happening across the business and raise concerns if you feel regional voices aren’t being heard. However, if these aren’t delivering the outcomes you’d hoped for or if you wish to discuss any of your points further please reach out to me, or Mark Mackay if you'd prefer to retain your anonymity. The expertise in the regions outside of Melbourne is amazing. Our Portland and London teams are often far more connected to the customer and the market than we are here in Melbourne. We need to make sure we're listening to this. Again, I’d like to thank you for your feedback and your contribution to PaperCut over the years. - Chris