Paradigm reviews

3.5

73% would recommend to a friend

(163 total reviews)

Gayatri Narayan

34% approve of CEO

32% positive business outlook

Paradigm has an employee rating of 3.5 out of 5 stars, based on 163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paradigm employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

163 reviews
1.0
Jan 7, 2021

Catalog Consultant

Recommend
CEO approval
Business Outlook

Pros

Nothing to write that is a pro

Cons

Too much turnover and no advancement

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Paradigm Response
5y
This is a hard review to respond to, because you didn't put much detail. It says that you were here less than a year. During your first year at Paradigm, you would have gone through a 3-4 week onboarding where you would have learned about the different products/services at Paradigm, met with our internal teams & our leaders, shadowed your role and learned about the things that make Paradigm great. It is where you would have learned about our resources, like our internal/external knowledge portal, Confluence & our workflow processes with Jira. You would have experienced Company Meetings, Division Meetings & Team Meetings. Depending on when you were here, you would have been part of our Summer Events (drive thru style due to COVID this year), or our winter events pre COVID where we had an immersive safari themed bash, complete with games, prizes, food & drink. Depending on your team, you would have done virtual events this year that may have included Murder Mystery Dinners, Trivia Nights, Happy Hours and much more! If you were here late summer-you would have participated in our Virtual City Scour. We have been growing for multiple years now-during COVID. Which has opened up a host of new opportunities-from responsibility growth to position growth. We love the opportunity to promote from within-and it's always our first conversation before we look externally.
4.0
Sep 10, 2020
Recommend
CEO approval
Business Outlook

Pros

- Work/life balance is great because working from home is widely accepted and technology is in place to make it work very smoothly. Working hours are pretty flexible too. I'm sure this depends on team and role (customer-facing roles have more commitments and such). - Culture is relaxed. Dress code is casual. Gatherings, parties, events, random food treats are common. - Newer projects are using modern technologies and tackling some interesting problems. - I feel like I have job security since the company is doing well. - Pay is decent for what I do, although I needed to really ask for it.

Cons

- Billable time in Services. In my opinion this is a legitimate conflict of interest. We are not motivated to get stuff done quick, fast, and improve for next time, because hey, no matter how long it takes we can bill all the way! - Health insurance seems expensive, although to be fair I'm not up to date on what's competitive. I pay over $6,000 a year (employee+spouse) out of pocket before insurance covers anything other than a yearly checkup and flu shot. Keeps rising each year too. With company financial success I think core benefits should improve, not get more expensive! - A lot of the new projects are using modern technologies, but most of the existing customers are still using outdated tech. So, if you are on a team doing new stuff it's pretty cool, but if you end up supporting the old stuff it's a lot less fun, and for a developer not very good for advancing in-demand career skills. - Software teams are usually led by non-technical or low tech people. This can be ok, but in my experience here it's less than ideal. The managers don't know enough about how the software works to at least explain enough of the business needs for the developers to take over, so we rely too much on the developers knowing the business stuff themselves. That can be fine but it's less efficient. - There is friction/inefficiency/incompetence in the cooperation among divisions of the company (product/services/cloud ops) and it has made little to no progress over the years. - There is a lot of tribal knowledge that isn't spread around enough or put it a safe place. There are ~5-10 tech people at the company that house a scary amount of knowledge and know-how in their head, such that if they left, I'd be very worried.. - The company is growing, so change is understandable, but the team structures change so often that it's weird and makes me lack confidence in the leadership. They seem to think it's all about top-down changes, changing management structure, but they don't invest as much in bottom-up employee & team improvements. The changes always seem to involve more management positions and layers of management, and conveniently for them better-sounding titles for managers. They make fewer serious improvements to hiring more workers with more skills, staffing products and projects with competent people, making functioning systems of support, or making sure knowledge isn't siloed.

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Paradigm Response
5y
Thank you so much for all the feedback, your responses on both the pros & the cons are helpful for us in recognizing some of our strengths but also helps us to recognize some of the areas we have room for growth in. We would love to chat more about some of your feedback so that we can dig into it a bit more. Please feel free to ping/call me at anytime to discuss more in depth.
1.0
Nov 19, 2019

Avoid.

Recommend
CEO approval
Business Outlook

Pros

- Vast majority of your co-workers aren't plain evil or terrible humans. Just stuck in a rut, like you!

Cons

- Benefits are unquestionably below industry standards - Work/Life balance greatly varied depending on what team you were on - this really shouldn't happen - Large assemblage of unjustifiably confident people who couldn't produce results on time or on budget. If there were an overarching culture of the company, it would be that. - It bears repeating, though this site is littered with mentions: Training is non-existent - Also bears repeating: Loose ethical standards when it came to billing customers

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Paradigm Response
6y
Thank you for your feedback, we are very open to feedback at Paradigm and encourage employees to bring any concerns to us in real time, so that we can address them. It sounds like we may not have had that opportunity while you worked at Paradigm. If you have any specific examples/feedback that you'd like to share now-even as a past employee-please feel free to reach out to HR. We are really proud of the employees we have here-we think they are great-far better than average! Benefits are a tricky thing, as it is a very personal decision what people need/want in a benefit plan. We review benefit options every year and have made adjustments based on what would be most impactful for the majority of employees. Generally, we have very positive feedback on our benefits, including our flexible environment, comprehensive insurance offerings (including great HSA matches) and our 4% 401k matched contribution. Our environment here is Agile and we move fast-it's a constant balance of striving to provide great products and services while being an innovator in the market. We don't have it completely figured out though as it is an iterative process. We are a services organization and we do have time tracking so that we can accurately and ethically bill our clients for services rendered. We strongly believe in ethical standards around billing and this is something that is regularly communicated to our teams. Training has been a huge focus of 2019. We implemented a 4 week onboarding program for all employees-this program includes traditional classroom type sessions where you learn about our products & services, internal support (like how to use & access our Knowledge portals & teams, etc.) and how we collaborate here at Paradigm. During this dedicated 4 week learning program, you also dive deeper into learning about your future role, through classes, training & shadowing. We are excited about all the positive feedback around this and continue to discuss how to best evolve this to continue with the positive momentum!
Viewing 46 - 48 of 163 Reviews

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