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Paragon Development Systems

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Paragon Development Systems reviews

3.0

51% would recommend to a friend

(20 total reviews)

Asif Naseem

62% approve of CEO

45% positive business outlook

Reviews by job title

20 reviews

Reviews about "Management"

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3.0
Nov 7, 2017

Changing direction

Recommend
CEO approval
Business Outlook

Pros

Decent benefit package, a lot of exposure to different clients/ ticketing systems. A great way to gain a lot of experience. Remote work possible for some positions. Pay is decent. Mostly well documented procedures. Upper management tries to be transparent in the direction PDS is going.

Cons

Disconnect between management and service desk as to whether PDS is a call center or a help desk. They would like to be both, but each has its own operating model. Team leads are tasked with keeping everyone on the desk happy, yet not given the tools to do so. Supervisors are more than willing to smile in your face and then talk about you behind your back. PDS used to be a really great environment to work in, now it's become a stepping stone to better jobs. My recommendation is that PDS is a great place to get a start and some solid experience. After you have a year or two under your belt I would start looking elsewhere. While there is opportunity for promotion within PDS the pay raise isn't comparable to the added responsibilities in my opinion. A lot of turning a blind eye based on who is doing what for whom, and sometimes more concerned with having a body to fill a position vs making sure the right person is in the right position. Told to take one interaction at a time, but can receive two chats, two emails, and a call at the same time. It doesn't happen often, but when it does it is crippling. Not enough coverage for certain shifts to take PTO. Management can make you work two hours past the end of your shift without notice if coverage is needed.

1.0
Sep 24, 2016

Analyst

Recommend
CEO approval
Business Outlook

Pros

There was a time when I was proud to tell people that I work for PDS but that time has been long gone. Pds had the raw talent under the original leadership. We had very talented individuals who were willing to go above and beyond to help fellow colleges, clients and customers. The company used to focus on providing exceptional services to our clients and the development of their employees but no more. Those talented individual were what put PDS on the map and made it great but unfortunately less than a handful of them are still there.

Cons

It's a pit full of vermin (literally speaking, we had bed bugs and rats), very few good people remain. you are looking at a company that's full of incompetent people who back-stab, lie, manipulate (at a very pathetic juvenile level) to get ahead and became management. Hard working will get you nowhere at this place other than getting more work which is almost impossible to complete but at the same time management will tell you that what you do is not enough even your workload is more than double of other employees. If you are ever unfortunate to get an interview with PDS for analyst position, DO NOT believe them when they tell you that it's for IT professional position. Ask them what the position does, workload, hours, what programs they use and how your IT skills will be utilized in your position. You will be surprised when you seen the blank look on the management's face wen you ask that. At that point, you should tell them " thank you for your time" then you walk out with your head held high knowing you just avoid a career suicide. Unless you want call center job which they will try to sell you as an IT help desk position. Management there is best described as Walmart management style ( you know I am talking about you, Mr. Walmart/Mr. Ed). They are as incompetent as it gets, you will either have a management that you don't hear a word from in months and refuse to comment or make decision on anything or you will have another management who gets on everybody's back telling you that what you do is not enough and expect you to do more even they were told numerous times that we were extremely understaffed. At the same time, you see them patting each other on the backs when we/analysts make things work/better while working ourselves to death but they give you no credit for it and at the same time they get pissed at you and making threats about your job security when things do go their way. I once had to show an ITT grad employee how to turn on the Explorer compatibility mode and how to do screenshot. You think about that....think very hard This place is like a virus. if you are another IT firm and you are thinking about interviewing someone who just started working at PDS in the last 2-3 years.. think very hard what kind of people you are considering hiring

5.0
May 4, 2016

Lasting Legacy. Brilliant Future.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunities and amazing team to work with. PDS is a company with a wonderful heritage and a very exciting future. In 30 years in business, they've built a great company to work for and a very talented and dedicated team of professionals. The leadership team is first-class and made up of some of the industry's top execs. There are very few local companies that have the all-star power of this leadership team. I have a lot of respect for the professionalism with which they lead, the expertise they bring, and for their vision for the future of the company. Great work environment. Great benefits. Great growth opportunities. Great management.

Cons

Some growing pains. PDS is in the process of laying the ground work needed to be a major player in the industry so there is the sense at times that we are in, "pardon our dust", mode. There are some inefficiencies and challenges as a result.

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