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PayByPhone

Part of Corpay

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PayByPhone reviews

2.7

42% would recommend to a friend

(134 total reviews)

Jonny Combe

31% approve of CEO

33% positive business outlook

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews
2.0
Mar 21, 2021

It's messy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great people Snacks, drinks & social events (pre-covid days) Internet rebate

Cons

A lot of tech debt and grunt work Top-down decision making (with little concern for impact on teams) Priorities constantly changing Unrealistic expectations

avatar
PayByPhone Response
4y
Thank you for taking the time to provide us with your feedback. We have worked tirelessly to define our company objectives at the beginning of the year; however, organizational change is not a linear process. This is an exciting time to be part of PayByPhone, as we are continuously learning and implementing improvements to our current processes. As we grow, we are open to having a conversation with you to hear more about your experience. You can reach us at people@paybyphone.com.
1.0
Jan 26, 2021

Toxic

Recommend
CEO approval
Business Outlook

Pros

Lots of games and prizes to be won.

Cons

Horrible training. Colleagues sabotage you in many ways because they feel threatened. You can work over time and present all your ideas to improve the department but you will never be taken seriously. You go through a 4 step interview process, get the job because you are well qualified and they will let you go because of the accounting assistants who train you incorrectly on purpose so they can keep their job.

1.0
Oct 9, 2020
Recommend
CEO approval
Business Outlook

Pros

The company as a whole is fine. Great people. Great leadership from Andy the CEO. Its easy to fall in love with the product and believe in being part of it.

Cons

It was an absolute revolving door for accounting staff. They've had three Controllers and two Directors of Finance in the last two years alone. There's also been an innumerable number of Accounting Assistants and Contractors who have come and gone. (Look on Linkedin) Why does everyone leave? There are unrealistic expectations and demands of people -- excessive overtime, lack of resources and toxic communication and treatment toward subordinates. One of my colleagues even complained to People and Culture about the treatment they were getting from a higher up on the finance team, of course nothing was done. More proof? Call up Swim Recruiting and other major recruiting agencies in this town and ask why they will no longer place staff there or what they're heard about the Finance environment there.

Viewing 43 - 45 of 134 Reviews

Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.