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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      1.0
      Oct 2, 2018

      Good people ineffective leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      owned by VW lots of investment good technical people

      Cons

      really hard to get decisions made executives often bully their staff publicly and undermine them privately

      5.0
      Jan 23, 2023

      Expert Pandemic Navigation

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      From the start of the pandemic PBP kept all staff remotely employed. They immediately found an allowance and paid for home offices. Post pandemic, PBP chose to remain remote first even though they had moved into a beautiful new office space in Vancouver. Collaboration and team building are promoted in this space and offer employees a way to re-introduce an in office routine gradually, as well as interact with members across all teams and departments. Leadership is always keen to make time to participate in any social or collaborative in office events. As we have come out of the pandemic PBP has been able to elevate key new leaders with fresh perspectives, shedding the status quo of 'we have always done it this way' and is now foraging a new path in how they manage client relationships as well as re-establishing their position in an ever changing market place. As a member of the North American commercial team, I find it refreshing that instead of hunkering down in fear, the management had the foresight to make the most of the fast track to contactless technology we now find ourself in. Due to this momentum PBP is stronger than ever with a renewed lease on its products and services. I can say first hand that the NA commercial team is reaping the benefits of this innovation by expanding it's foot print at a rapid rate.

      Cons

      With a mandate of remote first it is hard to entice all members back into the office sometimes creating silos. It's occasionally difficult to have meaningful teamwork when you've never met people you are on a project with. I'd urge leadership to continue to encourage all members of their team to work in office if only once or twice a month.

      avatar
      PayByPhone Response
      3y
      Thank you for submitting your thoughts! We love how much you value teamwork and connection here at PayByPhone. Our core values include working together as one team and having fun, and it’s great to hear all of the ways you have seen this show up in your day-to-day. We hear you that the remote-work environment can be challenging, especially when it comes to connecting with new team members. While work can get busy and we have to prioritize tasks, it is also important to take the time to get creative in how we connect with our remote-first global workforce. We try to curate experiences for all employees to stay engaged through virtual hangouts like our Yoga sessions and company-wide trivia games, but we are also focused on bringing teams together where possible to have those in-person events and meetings. Our employees asked for remote-first, and we are proud to say we have been able to accommodate their ask. Now it’s time for the hard work of connecting those teams as we focus on retention and employee satisfaction.
      1.0
      Nov 6, 2019

      Immature managerial style

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of nice and friendly people. Great snacks

      Cons

      Some head of departments have an immature managerial style with a blame culture. This creates a very negative environment.

      avatar
      PayByPhone Response
      5y
      We are sorry to hear that you feel your experience at PayByPhone hasn't been the best and appreciate you for voicing your concerns. This year we have focused our efforts on enhancing our leadership capability and providing our employees with the resources they need. We have invested in implementing new leadership development programs and new skills training courses and workshops in efforts to build strong leaders, and plan to continue the momentum we have going. We understand that there is still work to be done; however, we are happy with the progress we have made. We will continue to find creative ways to deliver on the goals we have set for ourselves. We appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com.
      Viewing 46 - 48 of 134 Reviews
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      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.