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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      3.0
      Feb 18, 2022

      Average work environment, good to start in the tech industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home or from the office, great colleagues, snacks and drinks when you're in the office. Regular Q&A with the leadership team to stay in touch with what is happening in the company as well as ask any questions we may have. Well known app with a global presence (North America and Europe) which opens up opportunities for working abroad.

      Cons

      Its definitely a tough time for PBP. No new products in a long time and, in the mobile payment industry, PBP is not as competitive as they like to think. Legacy products are not being replaced, new features and products are constantly pushed down the road map which makes managing client expectations very exhausting. Sales team obviously struggles with selling PBP. Priorities are all over. Regular outages. Management wants to do well but with a very high level of employee turnover, it seems that we're constantly training new hire to learn the product instead of having people who have the industry knowledge and experience to actually make a difference. Vacation is at 3 weeks and no matter how many times management will tell us how generous that is, we all know that it's actually below industry standards and below what other similar companies offer. (Parkmobile for example) In addition, vacation days don't increase with seniority, so unless you're promoted to a manager role, you will have 3 weeks vacation until you retire. I don't believe that PBP is competitive enough in that aspect to attract and keep top talents.

      avatar
      PayByPhone Response
      4y
      Thank you for taking the time to share your thoughts with us. As a dynamic company that has gone through extensive growth and change over the last few years, we recognize that it comes with us needing to take a pause and revisit some of our strategies and total rewards which we are already on a path of. We greatly appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com
      4.0
      Feb 15, 2022

      Good Environment to start and extend your career

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      new technology, great people to learn and work with

      Cons

      stress coming from on call

      avatar
      PayByPhone Response
      4y
      Thank you for providing us with your feedback! The on-call is a known opportunity and we have made enhancements but we are not done yet. If you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com
      2.0
      Feb 10, 2022

      Lack of Direction and Too Much To Do

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people - Work/Life balance (though this depends on the team) - Good intentions - Soon-to-be new office

      Cons

      - Priorities are constantly shifting and everything is a top priority - An extreme focus on profitability to the detriment of the Development and Product teams - Leadership seems to be disconnected from Product and Development which results in a lack of support from the highest level - Teams are constantly overworked, burnt-out, and not receiving the additional resources they need - Depending on your team, on-call requirements can be quite excessive due to the fragile nature of the application - Attrition is very high. Lots of knowledge is walking out the door which makes it hard for teams to do their jobs and results in few people truly having in-depth knowledge about the application

      avatar
      PayByPhone Response
      4y
      Thank you sincerely for sharing your thoughts. We have been on a rapid growth path and more recently have taken a pause to transform and work on addressing some of our resulting opportunities including but not limited to enhanced quarterly planning, increased communication and collaboration, work-life balance and total rewards . You have brought forward some meaningful feedback and we would love to chat more with you – both the leadership team (most especially our new CTO who has been meeting with everyone and likely by now has met with you as well), as well as People & Culture and encourage you to reach out to us people@paybyphone.com.
      Viewing 58 - 60 of 134 Reviews
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      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.