Does PayByPhone pay their employees well?

According to anonymously submitted Glassdoor reviews, PayByPhone employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at PayByPhone. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at PayByPhone?

40% of PayByPhone employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PayByPhone 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at PayByPhone?

Software Developer (20) , Product Designer (4) , Product Manager (4) , Senior Software Developer (4) , Senior Software Engineer (4) , Manager (3) , QA Analyst (3) , Senior Product Manager (3) , Software Development Manager (3) , Customer Support Representative (2) , Management (2) , Sales Manager (2) , Software Engineer (2)

What are the pros of working at PayByPhone according to real employee reviews?

"Great people on the ground that care (at least the ones that are left)" ((in 19 reviews)); "Good work/life balance" ((in 7 reviews)); "introduce an in office routine gradually, as well as interact with members across all teams and departments." ((in 6 reviews)); "There are still some dedicated colleagues who foster a positive, collaborative spirit despite the challenges." ((in 6 reviews)); "Welcoming and friendly company culture" ((in 4 reviews))

What are the cons of working at PayByPhone according to real employee reviews?

"Also the salary is on the low side." ((in 7 reviews)); "Disorganized and chaotic management (constant change and reorganization)." ((in 7 reviews)); "Aucun objectif du manager et aucune réunion hebdomadaire" ((in 5 reviews)); "Horrible training." ((in 5 reviews)); "Benefits have been stripped away" ((in 5 reviews))

What are employees saying about PayByPhone layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PayByPhone layoffs and their outlook for job security at PayByPhone in 2026.

PayByPhone reviews

2.7

40% would recommend to a friend

(134 total reviews)

Jonny Combe

28% approve of CEO

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews

5.0

Mar 17, 2021

First Three Months

Product manager

Recommend

CEO approval

Business Outlook

Pros

I am just completing my first three months as a Product Manager at PayByPhone. There is a great, clear structure to onboarding new team members. Meetings with your with colleagues from all areas of the company (and not just counterparts) is included enabling me to learn the company’s culture, strategy and offerings. The process is designed to not just cover the frist week but covers the first three months. I have found my colleagues have a great work ethic and employ a refreshing 'always willing to help’ attitude. I've really enjoyed my initial starting period and am looking forward to expanding more and becoming more self sufficient.

Cons

Any cons I may have are related to finding new employment within a global pandemic and have nothing specific to PayByPhone. Hopefully not too long and we can enjoy some quality face to face time.

PayByPhone Response

4y

Thank you for providing us with your feedback! This is an exciting time to be apart of PayByPhone and we are glad to have you on our team!

4.0

Jan 26, 2021

Good stepping stone

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

can work with new technologies and industry trends. work life balance.

Cons

require more maturity in people management.

PayByPhone Response

5y

Thank you for providing us with constructive feedback regarding your experience at PayByPhone! We are working hard to improve the employee experience - your feedback allows us to make improvements to the current processes in place!

5.0

Dec 8, 2020

Great

Management

Recommend

CEO approval

Business Outlook

Pros

Lots of things to build, Fast growing Company

Cons

Lack of structure, many changes

Viewing 94 - 96 of 134 Reviews

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Jobs at PayByPhone

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PayByPhone

PayByPhone reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

First Three Months

Good stepping stone

Great

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