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PayByPhone

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PayByPhone reviews

2.7

42% would recommend to a friend

(133 total reviews)

Jonny Combe

31% approve of CEO

33% positive business outlook

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

133 reviews
3.0
Jul 28, 2020

Death by a thousand cuts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great P&C team, collaborative teams, office management is top notch, managers genuinely try and care.

Cons

No empowering vision, strategy is a gong show, too much WIP cripples output, RFP driven culture completely prevents real innovation and ownership of outcomes.

avatar
PayByPhone Response
5y
Thank you for taking the time to provide us with your feedback regarding your time here at PayByPhone. As you know, PayByPhone has grown substantially in the past few years in efforts to become a global leader in the smart parking industry. It is inevitable that along with the growth comes new changes and challenges that impact the current processes; however, this year we introduced strategy implementation workshops that focused on providing training on change management. Although we understand there is still work to be done, we are heading towards the right direction and appreciate your constructive feedback. Lewisa Anciano, VP, Global HR at PayByPhone
2.0
Jun 15, 2020
Recommend
CEO approval
Business Outlook

Pros

There are some cool people with great personality and talents. You just need to talk to them long enough to find out.

Cons

Workplace can be very political. Departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication.

avatar
PayByPhone Response
5y
Thank you for your feedback and we are sorry to hear about your experience here at PayByPhone. We value curiosity and encourage discussions that seek out innovation; however, this can lead to disagreements between teams and cause communication breakdowns. We will continue to improve our communication and engagement processes. If you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com. We value teamwork and having each other’s backs, in good times and bad. Your feedback will assist us with being held accountable and committed to our values.
1.0
Apr 15, 2020

Long-standing company operating very much as a start-up

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good location; free snacks/drinks; so-so benefits plan; some nice people.

Cons

The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

avatar
PayByPhone Response
5y
Thank you for your feedback. While we are sorry that this was your experience at PayByPhone, we appreciate you sharing your suggestions of what you think can be improved in the organization. We want to clarify that the People & Culture team has not written any fake reviews to inflate the rating; it would be unethical to do so. We do encourage our employees to provide us with ongoing feedback as well as post reviews that represent their honest experience at PayByPhone. These reviews give us further insights to challenges our employees are facing. PayByPhone has grown exceptionally in numbers over the past few years and has encountered immense amounts of change and challenges; all essential growing pains. This year alone we not only introduced strategy implementation workshops which provided training on change management, but a new global leadership development program, and skills training courses and workshops. This is a work in progress and we understand there are areas that can be further improved. We will continue to improve our processes to ensure our employees have the resources to be successful in their roles for today and tomorrow. Lewisa Anciano, VP, Global HR at PayByPhone
Viewing 103 - 105 of 133 Reviews

Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.