PayPal reviews

3.5

58% would recommend to a friend

(9,649 total reviews)
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Enrique Lores

43% approve of CEO

42% positive business outlook

PayPal has an employee rating of 3.5 out of 5 stars, based on 9,649 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
3.0
Jan 9, 2009
Recommend
CEO approval
Business Outlook

Pros

It has a great business model, with a massive customer base, and by all accounts, it should grow into an absolutely enormous company (if it isn't already). There are no real competitors to speak of, and the area to grow into is enormous.

Cons

As a software engineer, this place has gotten too big for me, and the technology hasn't scaled at all. There's constantly a desperate attempt to manage resources and to make sure no one breaks the site in any way (which is understandable) which means there's way too much process and overhead and not enough time to actually write some code and see how it works. Too many people have conflicting priorities.

2.0
Dec 4, 2008
Recommend
CEO approval
Business Outlook

Pros

A great brand and unlimited ceiling. Enormous addressable market. Very high salaries. Employees are passionate about the company and it's success.

Cons

An irritating internal focus that refuses to take lessons from outside itself. Not designing the company -- and the service -- for the long haul. A spend-happy organization. Many employees take joy in rooting against the parent company's success; senior leadership encourages and rewards the behavior. Horrible customer service reputation which doesn't take customers seriously enough. Lack of accountability for mistakes. MBO model rewards wrong behaviors and does little more that assert goals.

Viewing 430 - 432 of 9,649 Reviews

Glassdoor has 11,158 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.