Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Peak Support?

92% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 44 reviews)); "The CULTURE IS AMAZING AND VERY UNUSUAL!" ((in 38 reviews)); "They are nice people to work with." ((in 26 reviews)); "Friendly and approachable seniors and management." ((in 26 reviews)); "Offers a competitive salary than other BPO companies" ((in 20 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"3 employees), and 2.) upper management not being receptive to new ideas that go against the status quo." ((in 3 reviews)); "Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

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Peak Support

Peak Support reviews

4.5

92% would recommend to a friend

(480 total reviews)

Jonathan Steiman

96% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

Peak Support has an employee rating of 4.5 out of 5 stars, based on 480 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

480 reviews

5.0

Jan 30, 2023

Peak Support really is a great place to work.

Customer support agent

Recommend

CEO approval

Business Outlook

Pros

I am very grateful for the opportunity to work at home. As I am expecting it really was convenient for me to be hired especially during the winter season. They have great management and the workers are very supportive. Great schedule and they work with you. Training was a breeze and very helpful people wanting you to succeed.

Cons

Wish pay was at least 18+ hr

Peak Support Response

Thank you so much for your positive feedback and for being a part of our team! Our team members are integral to our success and we love to do all we can to help with their training and overall development at Peak Support.

3.0

Jan 6, 2023

Terrible work-life balance (even if they try to advertise otherwise.)

Business support

Recommend

CEO approval

Business Outlook

Pros

Good pay at around $17+ hour, and they send you all equipment necessary to perform the job.

Cons

They lie heavily about the work-life balance, and expect you to literally not ever get up from your chair. The management is surface level and two faced.

Peak Support Response

Thank you for taking the time to review Peak Support. We are really sad to hear your experience was less than the stellar environment that we aim to provide for our team members. As we grow, hard work is certainly a part of that growth! But work life balance is needed in any successful organization. Outside of our PTO package, volunteer time off is frequently offered as well lunch breaks and an additional break and some fun huddles to get to know other agents and your Team Leads. Our team is truly one of a kind and we would not be where we are without our team's contributions so we are dedicated to continuously improving. Thank you again for taking the time to leave feedback!

4.0

Jan 3, 2023

People Centered Comp

Manager

Recommend

CEO approval

Business Outlook

Pros

Value all types of employees regardless of position.

Cons

Prone to abuse from employees.

Viewing 391 - 393 of 480 Reviews

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