The challenges faced here are almost too numerous to count. On-site management runs amuck with a "because I said so" mentality and the atmosphere is one of "gotcha". As an employee, you are told to do things that are VERY questionable ethically, like reporting false information to owners.
Management thinks nothing of calling you on your days and evenings off on your personal phone, which they will not pay for because it is not considered necessary to your job, but you are required to answer or face being written up. You are not allowed to work over-time, but are expected to stay (off the clock) until all requirements have been met. They make you certify that you are reporting all hours worked, but this is done with a wink and a nudge. Resident functions and marketing activities are regularly planned outside of the 40 hour work week and are expected to be done without pay. If you ask to have the hours off for what is worked in lieu of overtime, you will be told that you need to be a team-player and that staffing is stretched too thin for that.
If you go to upper management with your concerns, you are treated as a traitor and become a target. Employees are regularly told to put on a "dog and pony show" when the owners come and to tell them everything is great, no matter what is really happening. Once the owners leave, it is back to business as usual.
As bad as it is to be an employee here, the residents get treated worse. Once you have signed a lease, you are no longer a priority because they have the power. They won't let you out of your lease when you experience problems. They will not work with you when you face issues. The on-site management regularly threatens residents with ruining their credit and/or eviction if they try to take action to remedy problems. The phrase "Buyer Beware" comes to mind.
