People, Technology & Processes reviews

There are several red flags to any potential Prime interested in partnering with this Company as well as any former DOD personnel accepting contract positions. We were a sub to a DOD contract that filled multiple positions around CONUS. PTP failed us in 3 areas: Its People. After the first year, the customer conducted a re-compete for a reason - contractor turnover. The quality of replacements was fueled by an inability to hire qualified people. The people running the Company are a Family that learn on the fly, who in several instances acted as if them doing their job to support us, was doing us a favor. They allow actions to go undone for weeks at time, especially with the review of our travel claims. When traveling during December the employee support comes to a near standstill. Their Technology. At the beginning of the contract we waited 30-45 days to get paid from expense reports by check (mail). Then after they automated the processes, it took 45-60 days. Our contract did not call for anything in the way of leveraging the Company’s technology. The managers we worked for showed no interest in understanding what we did. They were not knowledge managers. In fact, we never did goal or performance counseling. Our managers were not interested in developing us in any way. And none of us received annual performance raises.PTP told us that the contract was not structured for raises and they did not tell us this up front. Their processes. They struggled to coordinate with the Prime to get approval for overtime hours. Also, their pay system could only process pay claims on certain days per month exacerbating travel reimbursement.