Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Jul 17, 2023

Fantastic work life balance

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Very supportive staff and management team In-depth training A calm working environment Provided with all equipment for the role

Cons

Not found any cons yet

Percepta Response

2y

Thank you for sharing your positive experience as a Customer Service Specialist at Percepta! Your feedback is invaluable as we continue to grow and improve. Keep up the fantastic work, and if you ever have any suggestions or ideas, feel free to share them with us.

5.0

Jul 17, 2023

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay rates Good benefits and rewards system hybrid working

Cons

Stressful sometimes High workload Entitled customers

Percepta Response

2y

Thank you for taking the time to share your thoughts! We're over the moon to hear that you've been part of our Percepta family for more than two years now – time flies when you're having fun, right? 😉 Thank you for being an essential part of the Percepta family.

4.0

Jul 16, 2023

Genuinely supportive culture

Hr manager

Recommend

CEO approval

Business Outlook

Pros

Great people and understanding/supportive managers. Employee experience is a priority. Ability to work from home with on-site days and out of office team activities to build connection with your peers.

Cons

Always busy, so it's easy to lose track of time and work extended hours without noticing it.

Percepta Response

2y

Thanks for sharing your experience! We're thrilled to hear that you find our culture genuinely supportive. We take immense pride in fostering a positive and understanding environment for our amazing team members like you! Your contribution is invaluable, and we're grateful to have you on board! Keep up the fantastic work, and remember, we're here to support you every step of the way.

Viewing 322 - 324 of 975 Reviews

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Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fantastic work life balance

Great place to work

Genuinely supportive culture

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Jobs at Percepta