Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Mar 30, 2023

Not recommended

Senior manager

Recommend

CEO approval

Business Outlook

Pros

OK if you work in a call centre core business, otherwise avoid

Cons

Weak leadership, managers promoted beyond their capabilities

Percepta Response

3y

Thank you for your review. We truly value all feedback, good and bad, so we can learn how to enhance the employee experience at Percepta. We encourage you to reach out to Percepta.hr@Percepta.com so we can better understand your situation We appreciate all you do to take care of our customers. Keep up the great work.

3.0

Mar 25, 2023

It’s a job

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home . It’s a job

Cons

A few things I wish can be different

Percepta Response

3y

Thank you for leaving your review and sharing your experience. We are happy to hear your experience has been a great one overall, and we appreciate everything you do to make Percepta a successful organization. We'd like to learn more about your situation so we can help improve the employee experience. If you would like to discuss this further, please don't hesitate to contact percepta.hr@percepta.com. Keep up the excellent work!

1.0

Mar 25, 2023

Not what you think

Case manager

Recommend

CEO approval

Business Outlook

Pros

There is nothing good about this job.

Cons

Everything, don’t waste your time. Training is ridiculous and not how it really is on the production floor. Benefits are not great either

Percepta Response

3y

We are sorry that you've had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further and understand how we can improve the employee experience. Please reach out to us at percepta.hr@percepta.com.

Viewing 352 - 354 of 975 Reviews

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Company ratings over time

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Reviews by job title

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It’s a job

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