Percepta reviews

Ford Motor Company is the only client at Percepta. Therefore, management is very wary to make any waves when it comes to client satisfaction. If the client is unhappy with you or has somehow formed a negative opinion of you, your tenure is in jeopardy. Management is not willing to stand up to the client when they attempt to interfere in matters that do not concern them. In a traditional BPO you see, depending on the size of the center, up to 5 client reps per line of business. There are more "Ford Managers" at Percepta than there are Percept Managers. I was with Percepta for more than 9 years and watched them go from the place everyone wanted to get into to the place that everyone avoided. All due to the client stripping more and more of the site management's power. Sad.

Poor management and leadership.Human resources makes it clear, that employers are able to take action on negative publicity or posting negative thoughts or reviews since we are a "right to work state". I fear for my job but feel that people have the right to be aware of their future (possible) employer's practices. Any offers outside of your offer letter ensure you get in writing. We were told we could work from home, but because it was not in writing, a year later and new management later, we are being forced to return to the office. If you read anything in this review **get any offers in writing** I can only speak to my experiences in the training dept. and the HR dept. I have worked at multiple employers and have been in the education and learning environment long enough to know that these practices are not the industry standard.