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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (974 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      974 reviews
      2.0
      May 16, 2024

      Bad management

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary is decent, and you can work from home.

      Cons

      Management is slow to assist with problems, and it is very difficult to get assistance. The systems are extremely slow, but you are expected to always work more quickly. The training that was received was not adequate to prepare you for the job itself. Most more advanced jobs are done in another country and this prevents any growth at the company. The office is a health hazard and there is a lack of equipment and power plugs do not work sometimes.

      avatar
      Percepta Response
      2y
      Thank you for sharing your feedback. We are glad to hear that you appreciate the decent salary and the flexibility of working from home. We value your insights and are committed to continuously improving our support and resources for all team members. Your feedback helps us to enhance our training programs and address any issues to create a better working environment. Please reach out to your local HR representative to discuss further. Thank you for being a part of Percepta.
      4.0
      May 12, 2024

      Great Team & Manager Support (Dunton)

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comprehensive training and continual support from managers, colleagues and coaches, continuous learning and new daily challenges. Fair Rota system, No Bank holiday working.

      Cons

      The nature of the job can be draining ( customer complaints ), case management can be stressful in circumstances when you are unable to assist a customer due to policy, can initially be overwhelming for new starters after training ends

      avatar
      Percepta Response
      2y
      Thank you for your detailed feedback on your experience working at Percepta. We're thrilled to hear that you appreciate the comprehensive training, support from managers and colleagues, and the continuous learning opportunities. It's also great to know that you find the fair rota system and lack of bank holiday working to be positive aspects. We acknowledge your concerns regarding the draining nature of handling customer complaints and the stress that can come with case management. Your suggestion to check in more on new starters after training is very valuable, and we will take it into consideration to help ensure that new team members feel adequately supported and not overwhelmed. Thank you again for your thoughtful review and for being a part of the Percepta team. If you have any further suggestions or concerns, please feel free to reach out.
      5.0
      May 9, 2024

      good job

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      great work culture. they really care

      Cons

      no cons to share for now

      avatar
      Percepta Response
      2y
      Thank you for sharing your positive experience working at Percepta. We're delighted to hear that you enjoyed the great work culture and felt cared for during your time with us. It's wonderful to know that you didn't have any cons to share. Your feedback is greatly appreciated and motivates us to continue fostering a supportive and positive work environment. Thank you again for your review, and we wish you all the best in your future endeavors.
      Viewing 199 - 201 of 974 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,039 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.