Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 45 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Horrible Training and Onboarding Process" ((in 38 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(974 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (974 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

974 reviews

2.0

Apr 9, 2024

Okay job if you want to be cussed out everyday

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home job but is switching to in office

Cons

Horrible supervisor and client base

Percepta Response

2y

Thank you for sharing your feedback about your experience working at Percepta. We take all feedback seriously and use it as an opportunity to improve our workplace environment and practices. We're sorry to hear that your experience was not as positive as we would have hoped. Providing a supportive and respectful work environment is a top priority for us. Additionally, we recognize the challenges that can arise when transitioning from a work-from-home setup to an in-office environment. We are committed to ensuring a smooth transition and providing our employees with the resources and support they need to succeed in this new setting. Thank you again for sharing your thoughts with us. If you have any further feedback or suggestions, please don't hesitate to reach out. We value your input and are committed to continuously improving our workplace.

1.0

Apr 8, 2024

Terrible

Dac analyst

Recommend

CEO approval

Business Outlook

Pros

Its local if you live locally.

Cons

Pay - Terrible Perks - Terrible Treated like a child: Check Career prospects: laughable

Percepta Response

2y

Thank you for sharing your feedback about your experience at Percepta. We take all feedback seriously and are disappointed that your time with us did not meet your expectations. Regarding your concerns about pay and perks, we understand the importance of fair compensation and attractive employee benefits. We continually review our compensation packages to ensure they remain competitive within the industry. Additionally, we strive to foster a culture of respect and empowerment within our organization. It's disappointing to hear that you felt treated unfairly during your tenure. We value every team member and aim to provide a supportive and inclusive workplace for all. As for career prospects, we are continuously investing in the growth and development of our employees. We offer various training and development programs to help individuals progress in their careers within our organization. If you want to discuss your feedback or share additional insights, please get in touch with us at percepta.hr@percepta.com.

5.0

Apr 7, 2024

The best

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Growth opportunities within the company and flexible

Cons

I don’t have cons to share at the moment

Percepta Response

2y

Thank you for taking the time to share your experience working at Percepta! We're thrilled you're enjoying your time with us and found growth opportunities within the company. We believe in providing a supportive environment where our employees can thrive and achieve their career goals.

Viewing 208 - 210 of 974 Reviews

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Percepta reviews

Company ratings over time

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Reviews by job title

Okay job if you want to be cussed out everyday

Terrible

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