Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Feb 22, 2024

Do Yourself A Favor and Do Not Apply Here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They think they are wonderful.

Cons

I resigned then received an email about the company filing a police report the following morning. The equipment was returned in under 48 hours. Training is extremely difficult and disorganized. The first week was nothing but tech issues which continued into weeks 2 and 3. The trainer does not use her camera but all employees are expected to at all times (even after training). A regular employee would receive a write up for not using their camera. The trainer missed class due to her dog dying but when I needed to miss for my 6 year old's surgery this was considered unacceptable. An agent in my class was written up for a power outage causing her to miss less than an hour of class. The company has a policy of holding checks. And finally the trainer openly bashed agents who are still currently employed. The culture is extremely toxic and makes for a miserable employee experience.

Percepta Response

2y

Thank you for sharing your insights with us. We value all feedback as we strive to maintain a positive and supportive work environment for all our employees. Regarding your concerns about the police report, we want to reassure you that it is not our company policy to file a police report for resignations or equipment returns. Your feedback is invaluable as we continually strive to improve our processes and enhance the employee experience at Percepta. If you have any further concerns or suggestions, please don't hesitate to reach out.

1.0

Feb 21, 2024

Not good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There were no pros I can think of

Cons

You are not a human, just a number

Percepta Response

2y

We appreciate you taking the time to share your thoughts with us. We're sorry to hear that you haven't had a positive experience. At Percepta, we value each member of our team and strive to foster an environment where everyone feels respected and appreciated. If you have any specific suggestions on how we can enhance your experience, please don't hesitate to reach out. Your voice matters to us.

4.0

Feb 21, 2024

Great People

Business development specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent people, kind co-workers, good experiences with HR, flexible scheduling, pay on-par with other like companies

Cons

Inflexible promotional structure with repeat interviews for promotions that match external hiring process.

Percepta Response

2y

Thank you for sharing your feedback with us. We're thrilled to hear about your positive experiences with our team and HR department, as well as the flexibility in scheduling and competitive pay. Your insights regarding our promotional structure are valuable, and we'll take them into consideration as we strive to improve internal opportunities for skill building and career advancement. We appreciate your advice and wish you the best in your future endeavors.

Viewing 229 - 231 of 975 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Do Yourself A Favor and Do Not Apply Here

Not good

Great People

Top companies for "Compensation and Benefits" near you

Jobs at Percepta