Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Good training, 3 days work from home" ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 47 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

5.0

Mar 5, 2024

GT Concierge

Concierge

Recommend

CEO approval

Business Outlook

Pros

great work environment and people

Cons

I have none at this time

Percepta Response

2y

Thank you for taking the time to share your positive experience at Percepta! We're thrilled to hear that you enjoy our work environment and find the team to be exceptional. Your feedback means a lot to us. If you ever have any suggestions or feedback, please don't hesitate to reach out. Keep up the great work!

5.0

Mar 5, 2024

Great team

Knowledge base specialist

Recommend

CEO approval

Business Outlook

Pros

The kb team at percepta is a great group of people that always help each other. Percepta promotes from within, pay is pretty good, benefits are great

Cons

For me, there aren't really any

Percepta Response

2y

Thank you for sharing your extensive experience at Percepta! We're delighted to hear about your positive interactions with our KB team and your satisfaction with our promotion policies, compensation, and benefits. Your dedication over the past 20 years is truly appreciated. If there's ever anything you need, please don't hesitate to reach out. Keep up the fantastic work!

2.0

Feb 23, 2024

No growth

Lincoln way concierge mobile app specialist

Recommend

CEO approval

Business Outlook

Pros

Great pay, not a lot of work load.

Cons

No recognition from management, no growth opportunity on the Lincoln department or within the company unless that you are friends from the higher ups. Management have favoritism with certain people and they do not hide it. They only help you growth if you are one or their favorite person, they don’t see all the good things you have done they only empathize the bad stuff. Really toxic environment and management. The shift bid system is not great, they mention that they help you accommodate your schedule if you need it but that is a lie. The company will recognized all the efforts that the department is putting and instead of raising the salary they give you a pizza party.

Percepta Response

2y

Thank you for sharing your feedback. We want to assure you that growth opportunities are available within our company, and we have many employees with incredible talent mobility stories. We're committed to fostering a culture of recognition and providing opportunities for advancement based on merit and performance. We value your input and will continue to evaluate and improve our processes to ensure a positive work environment for all employees. Thank you for your contributions during your time with us, and we wish you all the best in your future endeavors.

Viewing 226 - 228 of 975 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Care Representative

Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

GT Concierge

Great team

No growth

Top companies for "Compensation and Benefits" near you

Jobs at Percepta

Percepta reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Percepta reviews FAQs

Jobs at Percepta