Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"The culture I believed at this time was great." ((in 27 reviews)); "Great people and environment" ((in 24 reviews)); "Great work life balance" ((in 15 reviews)); "collaborative environment, work from home" ((in 11 reviews)); "If you are needed you get flexibility and decent pay." ((in 10 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "abusive management and constantly bullied into working overtime , got outed as trans in the middle of a big meeting with multiple higher managers for literally no reason other than my manager thought it would be funny to ask about it" ((in 11 reviews)); "Poor training." ((in 7 reviews)); "Salaries were higher before Human Resources personnel hired." ((in 3 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by demographic groups

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PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews

3.0

Apr 25, 2024

Perfectserve

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Great People to work with

Cons

Lack of work life balance

PerfectServe Response

2y

Hi there! First, we'd like to thank you for more than 20 years of service. That's an incredible accomplishment, and that means you were present for much of PerfectServe's growth and transformation. It also means you were a big part of our success. Thanks for taking great care of our customers—we know it meant the world to them. Speaking more broadly, our customer success team has undergone some incredible growth and evolution over the past few years. These changes were aimed at better equipping this high-performing team with the structure and resources necessary to be consistently successful without feeling overburdened. These efforts have paid off in a big way, and we've found that both our team and the customers they serve are better off for it. It further cements why investing in your people is always a good idea! Thanks again for the time you spent with us and for leaving a review.

3.0

Aug 23, 2023

It used to be a great place to work

Customer support

Recommend

CEO approval

Business Outlook

Pros

Team cohesion Learning and development Get to help community and healthcare providers with speed to care

Cons

Newer policies are unrealistic and impede the support center in assisting clients. They really make employees want to look for other opportunities for employment.

PerfectServe Response

2y

Hi there, Let us first thank you for being part of our team and for the many, many contributions you've no doubt made in your time at PerfectServe. Our customer support team is crucial to our business, and we appreciate all of you tremendously. No matter the department, we're always evaluating current policies and procedures to make sure they meet the needs of the moment. We're a tech company through and through, so the notion of continuous improvement is always top of mind. When we make changes to these policies, it's typically with an eye toward increasing transparency, clarity, and equity for our team members. We try our best, but as we've said in so many other responses here on Glassdoor, we realize there's always room for improvement. Rest assured that none of these decisions are made lightly. Thanks again for your service to the company and for your patience as we work through the change management process. - Jeff Brown, COO

5.0

Dec 1, 2022

Fun place to work with friendly and passionate people

Marketing content specialist

Recommend

CEO approval

Business Outlook

Pros

Welcoming, friendly, engaging, and willing to teach. Everyone is very open to teaching you something new. The workload is well-balanced and I feel supported in my role. There is a learning curve to understanding the products and the industry, but the people here (at least on my team) are understanding. The main thing I can say about PerfectServe is everyone is passionate about the solutions offered and about healthcare technology. Everyone cares about their role and everyone evenly contributes towards the overall goals of the company. No job is too small or too far removed from the company's goal of creating a product that improves healthcare communication workflows, and I really value that.

Cons

There are a lot of meetings, which is to be somewhat expected with remote work options. Most people are flexible about meetings, so that helps with their frequency.

PerfectServe Response

3y

Thanks for sharing this feedback. We're happy to report that improving our performance management programs, including our review process and career pathing, will be an initiative the PeopeOps team will lead in 2023. - PS PeopleOps Team

Viewing 52 - 54 of 288 Reviews

Jobs at PerfectServe

Support Center Shift Supervisor - US Remote

Project Manager - US Remote

Support Center Shift Supervisor - US Remote

Implementation Consultant I - US Remote

Manager, Project Management Office - US Remote

PerfectServe

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Perfectserve

It used to be a great place to work

Fun place to work with friendly and passionate people

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