PerfectServe reviews

Hi there! Thanks for taking time to leave a review. Though your overall rating isn't what we'd like to see, we're glad you found the pay and benefits to be positives. We spend a lot of time making sure we hit the mark on those fronts, so we're heartened to see that effort was apparent. Speaking more broadly, we'll add that team optimization—both from a workload and personality standpoint—is something else that gets a lot of attention. We know people do their best work when they feel valued, when they've got a great team around them, and when they feel like they've got the time and resources to give it their best effort, so rest assured that we're always thinking of ways to be better in this regard. This is especially true for the support center since it's such a valuable part of the business. Thanks again for the review and for the time you spent with us! Best of luck on what's next.

Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the flexibility of working from home and the variety of shifts available. We appreciate your insights about training and are always looking to ensure our practices meet the high standards we set for employee experience. At PerfectServe, we pride ourselves on our comprehensive training programs and the dedicated support provided by our knowledgeable coaches. Our aim is always to ensure that every team member feels well-prepared and supported to succeed in their role. In fact, this is why our support center has become such a strength for PerfectServe over the past 25+ years. Regarding your concerns about communication and layoffs, we strive for transparency and clarity in all our interactions. Please know that decisions regarding personnel changes are made with careful consideration and are guided by multiple factors, each aimed at supporting the long-term health and strategy of our team. We understand that not every role is the right fit for everyone, and we support our team members in finding their path, whether with us or elsewhere. We are committed to continuous improvement and will take your feedback into account as we look to the future. Thank you for your efforts and contributions during your time with us. We wish you all the best in your future endeavors!