Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"The culture I believed at this time was great." ((in 26 reviews)); "Great people and environment" ((in 22 reviews)); "Great work life balance" ((in 14 reviews)); "Pay is good" ((in 12 reviews)); "The leadership team cares and is always willing to help." ((in 9 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "abusive management and constantly bullied into working overtime , got outed as trans in the middle of a big meeting with multiple higher managers for literally no reason other than my manager thought it would be funny to ask about it" ((in 11 reviews)); "There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth." ((in 4 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Career opportunities

4.4

Senior management

4.0

Compensation and benefits

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

288 reviews

1.0

May 23, 2018

Have a lot to learn business wise

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Appears their product is good

Cons

Their lower mgmt in the Help Center doesn't come from a proper backgroud and have been promoted when their skills don't meet the requirements...have been issues of favortism, lying, harassment and many other actions that can get them into serious trouble.

PerfectServe Response

8y

Culture, by definition, is the set of shared attitudes, values, goals, and practices that characterizes an organization. Establishing and preserving a positive culture is the responsibility of everyone within that organization. While this anonymous former employee has an overall negative outlook about our culture, and that is unfortunate, we are confident that they are in the minority, as shown by recent employee survey results. We appreciate our current employees continued contribution to our shared future and help advancing PerfectServe within this shared understanding of the positive culture we continue to nurture and love.

2.0

Sep 28, 2017

poor leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

PerfectServe offers a necessary and bleeding-edge product in a crucial field (healthcare support) for which there is little meaningful competition.

Cons

senior leadership is dreadfully inconsistent and often out of touch with most departments in the company.

PerfectServe Response

8y

Thank you for sharing your feedback. We are proud to be a leader in the clinical communications field. We strive to be as transparent as possible with our employees and make an effort to listen to all recommendations/suggestions by carefully reading and following up on suggestions shared via our anonymous internal communication platform TINY Pulse. We would like to hear your detailed feedback/suggestions for improvements.

4.0

Mar 4, 2017

Developer

Junior software developer

Recommend

CEO approval

Business Outlook

Pros

Things are looking up. All the Developers who thought they were the bomb have now left, time will tell but the teams are actually starting to gel. Work is starting to be enjoyable again

Cons

For a while the management team seemed fixated on going after the developers who thought they were those mythical 10x developer. Unfortunately those individuals where smart but extremely disruptive to any other member of a team and created a very volatile work environment. There has been a lot of cultural differences between the Knoxville and Atlanta office. They approach to work are very different and that has created most every issue that frustrates me

PerfectServe Response

9y

Thank you for your honest and constructive feedback! We value our employees and strive to keep PerfectServe a great place to work. We will continue to encourage top-notch candidates to join our talented team!

Viewing 46 - 48 of 288 Reviews

Jobs at PerfectServe

Support Center Shift Supervisor - US Remote

Support Center Shift Supervisor - US Remote

Project Manager - US Remote

Implementation Consultant I - US Remote

Software Engineer – Full Stack AI - US-Remote

PerfectServe

PerfectServe reviews

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Have a lot to learn business wise

poor leadership

Developer

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