PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)
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Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews
4.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work, good people, friendly environment

Cons

No office, can get repetitive

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PerfectServe Response
2y
Hello, and thanks for the review! We're so glad to see BDRs leaving their feedback—it's a crucial role, and we're always thinking about ways to make the BDR experience even better. We agree that our people are the very best, and rest assured that we're always thinking of ways to keep engagement (and excitement) high with our remote-first approach. If you ever have ideas, please feel free to bubble them up through your manager. Thanks for all the contributions you've made (and will continue to make) at PerfectServe!
5.0
Feb 9, 2024

Overall, a Good Company

Recommend
CEO approval
Business Outlook

Pros

Great benefits with generous time off. Higher management is transparent about company goals and progress. Employee surveys and feedback are taken seriously and followed up on. There are kind and helpful people everywhere you look. The new employee onboarding process is terrific and slowly eases you into your role.

Cons

Poor project management tools. Documentation about applications is mostly outdated, sometimes years behind. Sales seem to be moving faster than can be kept up with. Turnover is higher than you'd like since that extra work is dispersed throughout the team with no extra help in sight. Team members had less and less time to help each other due to their own busy workload, which has been especially noticable over the last year or so. There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth. They will give more work even when you indicate that your workload has reached it's limit. There is little incentive to the extra work and rarely recognition for your hard work and taking on more than you can handle in a 40 hour work week.

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PerfectServe Response
2y
Hi there, First, thank you for leaving this incredibly thoughtful feedback, and also for the impactful work you do for our team. Your review is yet more evidence of the wonderful people we have at PerfectServe. Second, we want to emphasize how seriously we take your feedback about workload and career development. Technical consultants are VITAL for the work we do, and that's why we decided to expand the team. We've hired two consultants recently and plan to hire a few more in the near future, so this will remain a priority as we look at how best to support our consultants and optimize their workloads. And although growth looks very different for each person, we understand that no discussion about job satisfaction is complete without covering what's next on the career path. We have so many examples of people who've grown with PerfectServe over the years, and we absolutely love rewarding our own people with opportunities to take on new responsibilities. If something feels out of alignment for you, please start a conversation with your manager. Dedicated people like you don't grow on trees, so we want to make sure your voice is heard as work continues and your team grows. Thanks again for taking the time to let us know how we're doing—this feedback is very important. We'll do everything we can to keep getting better!
Viewing 64 - 66 of 288 Reviews

Glassdoor has 293 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.